Customer Service Coordinator
Company: Integrated Resources, Inc
Location: Charlotte
Posted on: January 14, 2021
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Job Description:
Role: Customer Service Coordinator IILocation: Charlotte, NC
28216Duration: 12+ MonthsShift Time : (M - F) 8:30 AM and 5:30
PMJob Responsibilities:Provide to top of resume, candidates' city
and state of residence***Remote due to Covid. When return to work
is approved - Charlotte Headquarter Building**Education and
Experience:Required: High School DegreePreferred: 2-year Associate
Business Degree or Bachelor DegreePreferred: Customer Service
Corporate environment experienceCandidates need to be
self-motivated to work task to completion and realize sense of
urgency to meet goals and deadlines. Will work as a team.Position
is heavy data entry. Provide key strokes and error results with
resumes.Candidates must have excellent computer skills to perform
this job and produce error free work.Proficiency with computer
programs such as SAP, Microsoft Office, Excel, Word, and
SharePoint.Language: Excellent grammar required written and verbal;
, Spanish is a plusDay to Day Responsibilities:--- Review Requests
for Quotations (RFQs) to determine customer requirements and
prepare Client Optical Communications' quotations/bid proposals in
response to RFQs.--- Interact with Sales, Marketing, Business
Operations, Pricing, Engineering, and/or other departments as
required to complete customer requests. Communicate and drive
deadlines for receipt of inputs.--- Assemble all information into a
quality document for submission to the customer. Ensure all points
are clear and concise to prevent confusion or misinterpretation of
quote or contract.--- Ensure all RFQ deadlines and requirements are
met to maximize Client's likelihood of being awarded the
opportunity.--- Awareness and ability to identify and prevent
channel/market conflicts when processing RFQs.--- Process
extensions and/or revisions for quotes and contracts within
established guidelines.--- Participate on cross-functional teams to
ensure work flows for formal quotations and contracts are
optimized.--- Ability to effectively work with Sales teams,
Marketing and Market Development, Customer Care, ES and PLM
organizations.--- Create and maintain SAP contractual documents for
major customers.
Keywords: Integrated Resources, Inc, Charlotte , Customer Service Coordinator, Other , Charlotte, North Carolina
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