Customer Service Coordinator

Company: Integrated Resources, Inc
Location: Charlotte
Posted on: January 14, 2021

Job Description:

Role: Customer Service Coordinator IILocation: Charlotte, NC 28216Duration: 12+ MonthsShift Time : (M - F) 8:30 AM and 5:30 PMJob Responsibilities:Provide to top of resume, candidates' city and state of residence***Remote due to Covid. When return to work is approved - Charlotte Headquarter Building**Education and Experience:Required: High School DegreePreferred: 2-year Associate Business Degree or Bachelor DegreePreferred: Customer Service Corporate environment experienceCandidates need to be self-motivated to work task to completion and realize sense of urgency to meet goals and deadlines. Will work as a team.Position is heavy data entry. Provide key strokes and error results with resumes.Candidates must have excellent computer skills to perform this job and produce error free work.Proficiency with computer programs such as SAP, Microsoft Office, Excel, Word, and SharePoint.Language: Excellent grammar required written and verbal; , Spanish is a plusDay to Day Responsibilities:--- Review Requests for Quotations (RFQs) to determine customer requirements and prepare Client Optical Communications' quotations/bid proposals in response to RFQs.--- Interact with Sales, Marketing, Business Operations, Pricing, Engineering, and/or other departments as required to complete customer requests. Communicate and drive deadlines for receipt of inputs.--- Assemble all information into a quality document for submission to the customer. Ensure all points are clear and concise to prevent confusion or misinterpretation of quote or contract.--- Ensure all RFQ deadlines and requirements are met to maximize Client's likelihood of being awarded the opportunity.--- Awareness and ability to identify and prevent channel/market conflicts when processing RFQs.--- Process extensions and/or revisions for quotes and contracts within established guidelines.--- Participate on cross-functional teams to ensure work flows for formal quotations and contracts are optimized.--- Ability to effectively work with Sales teams, Marketing and Market Development, Customer Care, ES and PLM organizations.--- Create and maintain SAP contractual documents for major customers.

Keywords: Integrated Resources, Inc, Charlotte , Customer Service Coordinator, Other , Charlotte, North Carolina