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Client Service Representative

Company: Interim HealthCare
Location: Charlotte
Posted on: January 13, 2021

Job Description:

General Purpose:To provide continuous improvement of the total quality of the branch/office as it relates to assisting the Client Service Supervisor (or designee) with the office operations and the scheduling of patients/clients requiring unlicensed care.Essential Functions:* Assists the Client Service Supervisor (or designee) in establishing and monitoring compliance with quality and operations standards.* Receives referral calls, documents job orders, assists in staffing orders with qualified personnel, and/or organizes/reorganizes job schedules for home care personnel.* Verifies client insurance.* Creates files for employees, verifies licenses/education credentials, certifications, performs background checks, and places advertisements for staff positions.* Assists with marketing, payroll and/or collection functions, as needed.* Ensures all assigned office functions are completed in compliance with federal, state, local laws and JCAHO regulations as well as all policies, procedures, and standards of Interim HealthCare.* Promotes agency through education to prospective and existing patients/clients.* Provides input to management on improving processes and procedures, developing recognition and reward programs, and becoming more cost and time efficient. * Completes other assignments as requested and assigned.* May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.Minimum Education & Experience Requirements:* Associate Degree or equivalent years of training or work experience.* One (1) year experience in healthcare, temporary help, or related industry.Knowledge, Skills & Abilities Required:* Proven organizational skills and detail orientation.* Ability to multi-task, work under pressure with changing priorities and short deadlines, and effectively handle a heavy workload.* Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel.* Proficient in current company software programs.Working Conditions & Physical Effort:* * Work is normally performed in a typical interior/office work environment. * Ability to work flexible schedule and/or evening hours as needed.* Ability to sit in front of CPU for long periods of time.* Physical activity is sedentary and may require occasional lifting or carrying up to 10 lbs.

Keywords: Interim HealthCare, Charlotte , Client Service Representative, Other , Charlotte, North Carolina

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