Asset Protection / Loss Prevention Detective, Full Time: Northlake, NC
Company: Macy's
Location: Charlotte
Posted on: January 13, 2021
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Job Description:
Job Overview:The Asset Protection Detective's primary
responsibility is to prevent the loss of company property while
maintaining a safe business environment. Support store's efforts in
providing the best customer service within a controlled environment
so as to ensure maximum sales at the highest profit rate
attainable. Under general supervision and established procedures,
the Asset Protection Detective detects and apprehends shoplifters
and dishonest employees.Macy's uses a scheduling plan that allows
our associates to participate in the creation of their work
schedules by managing availability and identifying preferences.
Additionally, during key events and peak selling times, Macy's may
offer additional shifts to our associates, which they may--pick up
using the self-scheduling tool. Details on Macy's schedule options
are available during the interview process. Essential Functions:*
Respond to customer and associate incidents to facilitate first aid
and minimize company liability* Recover stolen merchandise and
apprehend shoplifters and other people who commit fraud or other
criminal acts against the company* Investigate criminal violations
against the person or property of any customer or associate that is
committed on company premises* Prepare prompt and complete reports
relative to all theft incidents, merchandise recoveries, accident
investigations, audits, and other activities as assigned by the
Asset Protection Manager* Have knowledge of and maintain strict
compliance with the law and company policies concerning
apprehensions, searches and seizures, and the preservation of
evidence* Promote shortage awareness and theft deterrence among
associates by conducting meetings and participating in training
events* Successfully complete all Asset Protection training
requirements including CPR and First Aid and maintain personal
certifications as required by law* Conduct audits to ensure sales
department compliance to merchandise exposure standards and asset
protection policies* Testify in court concerning any case, criminal
or civil, wherein the company is a party of interest to which the
Asset Protection Store Detective is summoned* Works on special
assignments, investigations, and surveillance as directed by Store
Asset Protection Manager* Responds to alarm conditions at assigned
store* Perform other duties as necessary* Follow shortage programs
and procedures * Perform these functions in an efficient manner, as
directed by the Supervisor * Regular, dependable attendance and
punctuality Qualifications:Education/Experience: * High School
Diploma or equivalent. Some college is desirable. * Completion of
Store Detective Training program required upon assignment to
position. Communication Skills: * Excellent written and verbal
communication skills. * Ability to interpret instructional
documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Mathematical Skills: * Basic
math functions such as addition, subtraction, multiplication, and
division. * Able to use a calculator. Reasoning Ability: *
Self-starter, able to work independently and as part of a team and
must have good time management skills. Physical Demands: * This
position involves constant moving and standing. * Involves standing
for at least two consecutive hours. * Involves lifting at least 30
lbs. * May occasionally involve reaching, stooping, kneeling,
crouching, and climbing ladders. * May involve reaching above eye
level.* Involves close vision, color vision, depth perception, and
focus adjustment. Other Skills: * Must be able to operate cameras
and other surveillance equipment. * Ability to think and act
clearly in possible stressful and hostile situations. * Ability to
collaborate and function as a member of a team. * Must possess a
strong sense of urgency. * Should be comfortable with the use of
computers and frequent use of RF equipment.Work Hours: * Flexible
with scheduling and available to work retail hours, which may
include day, evening, weekends, and/or holidays. This job overview
is not all inclusive. In addition, Macy's, Inc. reserves the right
to amend this job overview at any time. Macy's is an Equal
Opportunity Employer, committed to a diverse and inclusive work
environment. Macy's, Inc. - including Macy's and Bloomingdale's -
will consider for employment qualified applicants with criminal
convictions in a manner consistent with SFPC Art. 49--and LA MC
ch.XVIII Art. 9.
Keywords: Macy's, Charlotte , Asset Protection / Loss Prevention Detective, Full Time: Northlake, NC, Other , Charlotte, North Carolina
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