Principal Service Mgmt Spec
Company: Citizens Financial Group
Location: Charlotte
Posted on: January 12, 2021
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Job Description:
Job Description - Principal Service Mgmt Spec (208095)Job
Description Principal Service Mgmt Spec - (208095)Description The
Principal Service Management Specialist is a high impact role that
provides subject matter expertise and hands-on technical
development/delivery support to establish core capabilities and
provide ongoing enhancement of the ServiceNow Portal and Catalog
modules. The role will be interfaces with multiple layers within
the business and IT areas. Will provide an understanding of the
requirements and objectives of ITIL and ITSM best practices and
advises the organization on overall health of Portal and Catalog
Delivery. Primary responsibilities include: Work within the Portal
and Catalog modules of ServiceNow.Ensure that the information in
the defined Service Catalogs is consistent with information
outlined in the discussions with other areas across the
enterprise.Strategic design of the Service Catalog and Service
Portfolio and drive toward a single system of engagement.Coordinate
and facilitate discussions and working sessions between Service
Catalog owners ensuring appropriate level of requirements gathering
are understood, documented and reviewed. Manage relationships with
other process management teams to provide a consistent delivery
framework.Work across teams to define requirements, documentation
and training so processes are implemented, documented and
appropriate training completed.Proactively escalate problems and
issues and drive to resolution.Adhere to department procedures as
directed by the department and CFG's procedures guide.Translate
risk language into actionable items and deliverables designed to
continually enhance processes.Ability to work in an Agile
framework. Qualifications 5 years of experience with Portal and
Service Catalog Management in ServiceNowExperience defining and
documenting Business Service definitions with all relevant parties
as well as interacting with Service Owners to interpret and agree
on the contents of their respective Service CatalogsGood track
record for innovation and measurable process improvements.Good
presentation and communications skills across multiple levels of
the organization, including senior management. Must be able to
articulate messages across a variety of audiences. Self-driven and
ability to work independently. Flexible working hours to
accommodate diverse geographic locations. Strong customer service,
analytical, research, interpersonal and problem solving skills
required. Experience working with multicultural teams in diverse
geographic locations preferred. Strong written and verbal
communication, good interpersonal skills, including collaboration,
communication, relationship building, and negotiation.Experience in
IT Operations Management disciplines. EducationBachelor's Degree or
relevant experience in Business, Information Management or a
related field required LI-DR1 Primary Location:
US-NC-CharlotteOther Locations: US-RI-Johnston, US-GA-Atlanta,
US-IL-ChicagoWork Locations: NC-Charlotte-4250 Congress St. 4250
Congress St. Suite 300 Charlotte 28209Job: Technology
ServicesOrganization: USA01_Citizens Financial GroupSchedule:
RegularEmployee Status: Full-timeTravel: NoJob Posting: Jan 6,
2021, 3:47:53 PM
Keywords: Citizens Financial Group, Charlotte , Principal Service Mgmt Spec, Other , Charlotte, North Carolina
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