Team Lead Title Operations
Company: CGT Staffing
Location: Charlotte
Posted on: January 12, 2021
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Job Description:
* Must have National Title and multi-state Title Experience*
Reports to department manager* Answers routine day to day questions
received from team* Provides leadership, coaching and mentoring to
team* Responsible for supervising special projects assigned by
department manager, tasks may include delegating responsibilities
to other team members* Immediately escalates issues/concerns to
department manager* Assists department manager in the following
tasks: * Meeting department goals and timelines* Managing existing
pipeline and assisting in future resource planning* Establishing
and maintaining effective procedures for department processes*
Training new employees and cross-training existing employees*
Conducting weekly or monthly audits of key functions within the
department* Performs other duties or projects as assigned* Team
Lead will not have any direct reportsJob Requirements:* Monitors,
allocates and shifts all onshore tasks and pipelines to meet
divisional and client service level arrangements. Reports on
back-log and products outside of service level to manager.*
Performs all internal Quality Control checks on in-house title
employees and tracks ratings to measure individual and overall team
results. Provides one-on-one coaching when needed in order to
improve quality ratings and workflow efficiencies.* Takes lead in
training on new projects and provides continuous feedback on
projected timelines for rollout, including, but not limited to,
system resources required, headcount allocation, development of
training materials and other pertinent information specific to the
project.* Assists the Manager in the identification of potential
process improvements plans and areas where training is required.
Works with the Manager to develop a comprehensive training and
roll-out process.* Immediately escalates any items of concern to
the Department Manager and when appropriate, also presents an
action plan for correction.* Creates resources and tools to be
utilized within the division for daily processing and business
continuity. Establishes a protocol and periodically ensures the
resources and tools are being appropriately utilized. Responsible
for periodic updates as required.* Works on special projects, as
required, to meet client expectations and provide divisional
cross-training to ensure resources can be allocated when
needed.
Keywords: CGT Staffing, Charlotte , Team Lead Title Operations, Other , Charlotte, North Carolina
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