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Team Lead Title Operations

Company: CGT Staffing
Location: Charlotte
Posted on: January 12, 2021

Job Description:

* Must have National Title and multi-state Title Experience* Reports to department manager* Answers routine day to day questions received from team* Provides leadership, coaching and mentoring to team* Responsible for supervising special projects assigned by department manager, tasks may include delegating responsibilities to other team members* Immediately escalates issues/concerns to department manager* Assists department manager in the following tasks: * Meeting department goals and timelines* Managing existing pipeline and assisting in future resource planning* Establishing and maintaining effective procedures for department processes* Training new employees and cross-training existing employees* Conducting weekly or monthly audits of key functions within the department* Performs other duties or projects as assigned* Team Lead will not have any direct reportsJob Requirements:* Monitors, allocates and shifts all onshore tasks and pipelines to meet divisional and client service level arrangements. Reports on back-log and products outside of service level to manager.* Performs all internal Quality Control checks on in-house title employees and tracks ratings to measure individual and overall team results. Provides one-on-one coaching when needed in order to improve quality ratings and workflow efficiencies.* Takes lead in training on new projects and provides continuous feedback on projected timelines for rollout, including, but not limited to, system resources required, headcount allocation, development of training materials and other pertinent information specific to the project.* Assists the Manager in the identification of potential process improvements plans and areas where training is required. Works with the Manager to develop a comprehensive training and roll-out process.* Immediately escalates any items of concern to the Department Manager and when appropriate, also presents an action plan for correction.* Creates resources and tools to be utilized within the division for daily processing and business continuity. Establishes a protocol and periodically ensures the resources and tools are being appropriately utilized. Responsible for periodic updates as required.* Works on special projects, as required, to meet client expectations and provide divisional cross-training to ensure resources can be allocated when needed.

Keywords: CGT Staffing, Charlotte , Team Lead Title Operations, Other , Charlotte, North Carolina

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