Project Mgr I-Srvc Delivery

Company: Windstream
Location: Charlotte
Posted on: January 12, 2021

Job Description:

DescriptionWindstream is considered an essential business and we are HIRING NOW. As our company responds to COVID-19, the safety and wellbeing of our employees, customers, partners and communities is our top priority.Job Responsibilities:Plans and manages projects for installation--by ensuring a clean scope of work; facilitating the definition of project goals and deliverables; developing realistic project approach and timeline; assigning appropriate resources; and communication and coordination of project activities and status. Contributes to project knowledge and process--by participating in project scope review; ensuring order information is complete and accurate; assisting in gathering technical information to provision flawless orders; leading investigation and resolution of project issues, conflicts, and escalations; determining process changes to deliver quality installations; and collaborating with business units to track orders to ensure efficient order flow.Follows Service Delivery standard project management methodology by serving as the project lead; collaborating with project team members and implementing project management best practices tools and techniques; ensuring projects are managed through the project phases; ensuring standard documents are current and stored appropriately; engaging and aligning required project team members and resources; ensuring project scope and status are reported accurately in tracking tools; and ensuring customer orders are tagged, tracked, and communication protocols are followed.Identifies, documents, tracks, and mitigates project processes--by reviewing project documentation and solution; understanding and discussing customer requirements and constraints; assessing the steps to provision customer orders; addressing project actions, issues, and potential risks; developing project plan and approach with team members; and researching process development gaps. Establishes expectations for project communication and coordination--by setting project guidelines and roles of each team member; facilitating team meetings; serving as the main point of contact to internal and external project teams; maintaining multiple customer orders simultaneously; informing the team of project status changes; aligning key business units for consensus decision making procedures; resolving and/or escalating project issues in a timely fashion; and balancing stakeholder interests while respecting team member input and opinions.Support Sales Organization in acquiring new and repeat business by participating in pre-sale calls to discuss the implementation process and assisting with RFP responses; engaging in projects quickly; learning and understanding customer's business and concerns; collaborating with business units, agents, and customers; and establishing project expectations and managing projects to successful conclusions. QualificationsMinimum Requirements:College degree and 3-5 years professional level experience with 1 years supervisory experience for roles with supervision; or 7 years professional level related experience with 1 years supervisory experience for roles with supervision; or an equivalent combination of education and professional level related experience required.Our--Benefits: * Medical, Dental, Vision Insurance Plans * Identify Theft,--Legal, Auto & Home--and Pet--Insurance * 401K Plan * Health & Flexible Savings Account * Life and AD&D, Spousal Life, Child Life Insurance Plans * Educational Assistance Plan * Participation in Windstream's benefit plans by employees in bargaining units is subject to the terms of their collective bargaining agreement About US: Windstream Holdings, Inc.,--is a leading provider of advance network communications and technology--solutions--for consumers, small businesses, enterprise organizations and carrier partners across the U.S.Job Category: Service DeliveryLocations: US-North Carolina-Charlotte\ -US-New York-Rochester\ -US-Iowa-HiawathaEEO Statement:Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national: origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

Keywords: Windstream, Charlotte , Project Mgr I-Srvc Delivery, Other , Charlotte, North Carolina