Project Mgr I-Srvc Delivery
Company: Windstream
Location: Charlotte
Posted on: January 12, 2021
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Job Description:
DescriptionWindstream is considered an essential business and we
are HIRING NOW. As our company responds to COVID-19, the safety and
wellbeing of our employees, customers, partners and communities is
our top priority.Job Responsibilities:Plans and manages projects
for installation--by ensuring a clean scope of work; facilitating
the definition of project goals and deliverables; developing
realistic project approach and timeline; assigning appropriate
resources; and communication and coordination of project activities
and status. Contributes to project knowledge and process--by
participating in project scope review; ensuring order information
is complete and accurate; assisting in gathering technical
information to provision flawless orders; leading investigation and
resolution of project issues, conflicts, and escalations;
determining process changes to deliver quality installations; and
collaborating with business units to track orders to ensure
efficient order flow.Follows Service Delivery standard project
management methodology by serving as the project lead;
collaborating with project team members and implementing project
management best practices tools and techniques; ensuring projects
are managed through the project phases; ensuring standard documents
are current and stored appropriately; engaging and aligning
required project team members and resources; ensuring project scope
and status are reported accurately in tracking tools; and ensuring
customer orders are tagged, tracked, and communication protocols
are followed.Identifies, documents, tracks, and mitigates project
processes--by reviewing project documentation and solution;
understanding and discussing customer requirements and constraints;
assessing the steps to provision customer orders; addressing
project actions, issues, and potential risks; developing project
plan and approach with team members; and researching process
development gaps. Establishes expectations for project
communication and coordination--by setting project guidelines and
roles of each team member; facilitating team meetings; serving as
the main point of contact to internal and external project teams;
maintaining multiple customer orders simultaneously; informing the
team of project status changes; aligning key business units for
consensus decision making procedures; resolving and/or escalating
project issues in a timely fashion; and balancing stakeholder
interests while respecting team member input and opinions.Support
Sales Organization in acquiring new and repeat business by
participating in pre-sale calls to discuss the implementation
process and assisting with RFP responses; engaging in projects
quickly; learning and understanding customer's business and
concerns; collaborating with business units, agents, and customers;
and establishing project expectations and managing projects to
successful conclusions. QualificationsMinimum Requirements:College
degree and 3-5 years professional level experience with 1 years
supervisory experience for roles with supervision; or 7 years
professional level related experience with 1 years supervisory
experience for roles with supervision; or an equivalent combination
of education and professional level related experience
required.Our--Benefits: * Medical, Dental, Vision Insurance Plans *
Identify Theft,--Legal, Auto & Home--and Pet--Insurance * 401K Plan
* Health & Flexible Savings Account * Life and AD&D, Spousal
Life, Child Life Insurance Plans * Educational Assistance Plan *
Participation in Windstream's benefit plans by employees in
bargaining units is subject to the terms of their collective
bargaining agreement About US: Windstream Holdings, Inc.,--is a
leading provider of advance network communications and
technology--solutions--for consumers, small businesses, enterprise
organizations and carrier partners across the U.S.Job Category:
Service DeliveryLocations: US-North Carolina-Charlotte\ -US-New
York-Rochester\ -US-Iowa-HiawathaEEO Statement:Windstream is an
equal opportunity employer. At Windstream, we celebrate the
authenticity and uniqueness of our people and their ideas. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, national: origin, gender,
sexual orientation, gender identity, age, disability and veteran
status. The diverse voices of our employees fuel our innovation and
our inclusive culture. Employment at Windstream is subject to post
offer, pre-employment drug testing.
Keywords: Windstream, Charlotte , Project Mgr I-Srvc Delivery, Other , Charlotte, North Carolina
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