Customer Success Representative-Virtual Interview & Training!
Company: Synergy Staffing
Location: Charlotte
Posted on: January 12, 2021
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Job Description:
About the Role: Your primary responsibilities as a Customer
Success Representative- include ensuring a successful onboarding of
new customers, reporting on and opening new accounts regularly and
helping to grow accounts along with our Sales team.About You: You,
the Customer Success Representative, are excellent at communicating
with people of all levels and backgrounds, have a deep
understanding of their specific success metrics, and enjoy the
relentless pursuit of knowledge. You know how to become a trusted
advisor so you can drive a sense of urgency during
implementation.Specifically You Will: * Develop customer success
metrics and execute account strategy together with Sales and
Marketing* Oversee and prioritize implementation of each customer
building in your portfolio* Monitor customer health, identify and
mitigate account-level risks and upsell opportunities, align
product and customer roadmaps, and deliver customer renewals*
Manage and resolve all urgent customer issues, escalating to
internal teams as necessary* Build and maintain a thorough
understanding of our products and any new products as they are
developed* Work closely with Sales, Product, and Engineering to
ensure our customers' voices are heard* Streamline current
processes and build new tools for improving efficienciesYour Skills
and Experience Includes: * Passion for helping customers succeed by
exceeding expectations, ability to build strong relationships with
key customer contacts and executives, keen analytical mind for
troubleshooting, and ability to empathize with unhappy users* A
minimum of 1 year in a customer service, building and fostering
relationships* Exceptionally detail-oriented with excellent written
and verbal communication skills and a well-developed sense of
humor* Proven ability to collaborate and engage across internal
teams (Engineering, Product, Sales, and Marketing)* Self-motivated
team player who can juggle multiple high priorities, manage
concurrent projects in various stages* Proficient with Google
Suite, Office Suite, Slack, and Salesforce and analytic tools are a
bonusBenefits: * Frequent team events (costumes optional) and lots
of snacks* Professional development assistance* Health insurance*
Retirement planPaid Training: * YesManagement: TeamJob Type:
Full-time Full paid training provided. Hiring Immediately! Please
submit your resume for immediate consideration and we will contact
you within 24-48 hours to set up a virtual interview with our
hiring manager. Job Requirements:We value your health just as much
as ours and our teams - with that being said due to the current
situation with COVID-19 we will be taking the advice from the CDC
in regards to social distancing seriously! We will be conducting
all interviews virtually via ZOOM. We will also be conducting our
training process through Zoom in efforts to keep everyone safe and
healthy - while at the same time able to kickstart a new career!Our
mission has always been to protect people and provide unlimited
opportunities!Work Location: RemoteMust have: VALID &
CURRENT-Driver's License - Reliable Transportation - Cell PhoneJob
Type: Full-timePlease submit your resume for immediate
consideration and we will contact you within 24-48 hours to set up
a virtual interview with our hiring manager.
Keywords: Synergy Staffing, Charlotte , Customer Success Representative-Virtual Interview & Training!, Other , Charlotte, North Carolina
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