Home Instead: Family Care Specialist

Company: Home Instead
Location: Charlotte
Posted on: November 23, 2020

Job Description:

Home Instead Senior Care of Mecklenburg County is looking for a full-time Family Care Specialist (FCS). The FCS manages the inside sales, service inquiry, and client on-boarding processes.The goal is to provide families and new clients with an exceptional customer experience from their very first call through the first 30 days of service. Skills Required This position requires the following skills: * Demonstrated ability to provide exceptional customer service. * Preference for person with sales experience. * Warm, friendly and upbeat telephone demeanor. * Demonstrated computer proficiency. Primary Responsibilities : * Conducting and managing all service inquiries. * Converting service Inquiries into Care Consultations appointments by using the sales process. * Work in a consultative manner by providing clients and families community resources. * Manage the follow-up process including sharing resources and building relationships with potential clients and decision makers. * Coordinate and schedule RN assessments as needed for new clients. * Enter all new client information into operating system as well as ongoing documentation. * Follow-up with clients and CAREGivers according to our QA process in the first 30 days and ensure proper documentation by Client Care team for new clients. * Work with other team members to coordinate various aspects of a client's care. Please forward a cover letter and resume to Jessica Quinlan at jessica@homeinsteadcharlotte.com. Each Home Instead franchise is independently owned and operated.

Keywords: Home Instead, Charlotte , Home Instead: Family Care Specialist, Other , Charlotte, North Carolina