Dedicated Solution Architect

Company: Olive
Location: Charlotte
Posted on: November 22, 2020

Job Description:

Olive is an intelligent software solution that automates cumbersome processes in enterprise healthcare software. As Olive matures and the breadth and complexity of our customer partnerships grow, we have an increased need to expand the diversity and skillset of our Solution Architect team to lead our growth. Because of the hard work and dedication of our talented team, Olive shows up to work everyday, does her job extremely well, and gets smarter over time. As Olive continues to blaze a trail in AI and automation programs and solutions in the healthcare space, we are growing our team of Solution Architects to drive solution identification, design, and implementation. Solution Architects play a key role in our customer partnerships to advise our customers through the automation solution journey. Our Solution Architects typically have subject matter expertise in one or more key functional areas across the provider healthcare landscape such as revenue cycle, patient access, pharmacy administration, supply chain, EMR/ERP platforms, integration technology and others. This role will be part of the Customer Experience Team working with all of our customer implementations. Responsibilities: Work with the Strategic Assessment Team to take ownership of automation use cases into the delivery and implementation cycle. Seek to understand customer context, partnership model, value proposition, and other necessary information to effectively transition from sales to implementation Solution Architects may be focused on one or both of these areas as a primary focus: DedicatedApproval: automation prospecting, feasibility, value modeling and customer governance approval Consult with customers to fully understand business scenarios with a focus on understanding of changes to impacted business processes, guiding and advising customers through additional changes to their organization outside the immediate solution. Such as changes to internal job descriptions, repurposing of staff, change management and standardization efforts required, etc. Design both operational and technical solutions, based upon business requirements and customer direction, in alignment with established solution and platform standards Communicate with internal and customer project team members to positively influence team members regarding solution design, process and/or approach Collaborate with the Olive Solution Design and Solution Engineering teams to understand the Olive standard solutions and incorporate current best practices in our solution design work Contribute to our strategy for achieving project objectives, identifying the steps necessary to successfully achieve project milestones Work with Technical Architect to effectively navigate hosting infrastructure, VM, credentials and security conversations during program initiation and throughout the life of the project Facilitate daily implementation tasks for automations, including assist with customer communications, risk management/mitigation, testing scripts, issue logs, etc. Regularly provide updates on work progress, obstacles and blockers, and overall performance with execution and progress toward delivery, complies with internal procedures for status updates Assist in on-boarding, coaching and mentoring team members to customer program team Monitor and track all aspects of the project, including productivity milestones, deliverables, and timelines Keep internal stakeholders and the executive leadership team informed of project status updates and key issues that may impact project completion Collaborate with Customer Program Executives to prioritize program initiatives, align resources, and manage customer expectationsWork closely with Automation Engineering teams to align scope, technical mapping, and business requirements with development sprint planning and design Requirements Bachelors degree or equivalent professional experience managing healthcare, technology and/or software engineering projects 4+ years of experience managing IT implementation projects, preferably in the healthcare sector 3+ years of relevant healthcare industry experience, preferably in the area of revenue cycle or patient access, familiarity with key workflow areas and valuation methods Experience working on or leading large-scale CIS (Epic, Cerner, Allscripts, MEDITECH, McKesson) implementation initiatives, including development of documentation templates, clinical content, testing scripts, training plans, and implementation plans Experience in healthcare administrative workflow redesign (insurance claims, verification, revenue cycle, supply chain, pharmacy, etc.) Expert experience understanding and documenting customer requirements and specifications Strong cross-team communicator Ability to work independently with moderate supervision in a fast paced, high-growth organization Comfortable suggesting areas for improvement and willingness to lead improvement initiatives Strong written and verbal communication skills, including the ability to communicate complex issues to varying audiences and levels Strong analytical and facilitation skills with the ability to interpret and anticipate customer needs in order to develop clear and attainable goals, objectives and execution of project plans Strong self-starter with entrepreneurial drive and demonstrated ability to achieve stretch goals in a fast-paced, dynamic environment Outstanding team player with the ability to coordinate people and activities across multiple functional areas Ability to travel up to 50% of the time (travel requirements will vary based on account assignments and focus of SA role)

Keywords: Olive, Charlotte , Dedicated Solution Architect, Other , Charlotte, North Carolina