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Senior UX Researcher - Search / Chatbot

Company: Vanguard
Location: Charlotte
Posted on: November 22, 2020

Job Description:

Senior UX Researcher

Make investing intuitive through the user experience Come join our diverse team of researchers who work directly with product design teams to build a world-class experience for our clients’ most important interactions with Vanguard. Our UX research ranges from generative to evaluative, ethnography to usability. We are looking for expert user experience researchers with a range of broad skills in qualitative and design research methods as well as usability testing and proficiency in quantitative research methods. You will have a real passion for human-centered design uncovering user needs, effectively communicating research insights, and collaborating with software engineers, designers, data scientists, content strategists and others to craft superior experiences for Vanguard customers.

In this role, you will: Work closely with product teams to identify and prioritize research topics and questions.

Move quickly and efficiently in an agile product development cycle, delivering continuous insights through lean research practices.

Provide counsel to product teams on the appropriate research strategy needed to answer critical questions.

Conduct research using a wide variety of qualitative and quantitative methods as well as human-centered design principles leveraging support from other research disciplines (i.e. data science) as appropriate.

Work cross-functionally with software development, design, content strategy, data science, and marketing.

Communicate research insights and recommendations in compelling and creative ways with team members and senior management.

Facilitate research debriefs, brainstorming exercises, and/or other workshops that utilize design thinking approaches to fuel ideation and evaluate product design.

Mentor and train team others in the development and practice of user experience research techniques, processes and methods.

Assist with prioritizing research projects by collaborating with Market Research and other Analytics and Insights teams.

A design experience that delivers Vanguard, a recognized employer of choice, is a leading investment management firm driven by a low cost, 100% client focused model. Vanguard believes that Client Experience is core to continued growth and success in the marketplace. As such, we are focused on delivering world-class experiences and investor outcomes at speed through multidisciplinary lab teams fully organized around client journeys.

What it takes: BA/BS degree in a related field or the equivalent combination of training and experience, with degree in HCI, Psychology, Sociology, Human Factors, Usability, or Information Science

MA/MS/PhD preferred (or equivalent industry experience)

7+ years relevant research experience

Experience using a wide range of user experience research software and tools (e.g., Usertesting.com, Medallia, Verint, Qualtrics)

Experience working across mobile and desktop web and apps required

Specializations that will make an impact:    Command a broad set of qualitative and user-centered design research methods (e.g., usability testing, client interviews, diary study, surveys)

Demonstrated mastery in using design thinking techniques for product design and research

Proficient knowledge of quantitative research methods

Ability to ask, as well as answer, meaningful and impactful questions

Compelling communication and presentation skills

Ability to facilitate group meetings and workshops

Demonstrated ability to prioritize initiatives and influence strategic decisions

Strong project management skills and experience guiding multiple projects simultaneously

Demonstrated ability to manage ambiguity

Strong business acumen; an understanding of business goals, strategies, and pressures while being aware of industry trends and competitive actions as a context for doing research

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Keywords: Vanguard, Charlotte , Senior UX Researcher - Search / Chatbot, Other , Charlotte, North Carolina

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