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Business Applications Anlyst 3

Company: Wells Fargo
Location: Charlotte
Posted on: November 21, 2020

Job Description:

Job_Description Important Note During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Provides complex technical support within a business unit, rather than in an IT organization. Provides technical support for issues and initiatives related to systems, tools and applications used by the business or functional area. Duties are varied and include resolution of complex user access and other security administration issues; production support and maintenance of large-scale business applications; troubleshoots network, hardware and software issues using general guidelines, templates or direction from others and coordinates resolution with users, vendors and internal service groups; participates in and may coordinate user projects related to application and hardware installations and upgrades; participates in developing test scripts and coordinates user acceptance testing of technology components; develops and/or updates user documentation and procedures; develops and conducts user/support team training; tracks performance trends and recommends process improvements; understands quality, security and compliance requirements for user area and may participate in BCP activities. Required_Qualifications * 3+ years of technical support experience demonstrated through work or military experience Desired_Qualifications * Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions * Strong analytical skills with high attention to detail and accuracy * Solid knowledge and understanding of IT processes and technologies * Excellent verbal, written, and interpersonal communication skills * Effective organizational, multi tasking, and prioritizing skills Other_Desired_Qualifications * Demonstrated forms design expertise * AEM * ADA experience * Java Script, Jquery, HTML, CSS * Demonstrated expertise in ADA accessibility * Knowledge of Jaws, CommonLook, Crawford Tech, OpenAccess, NVDA vendor products and testing. * Understanding of readability and usability standards in relation to forms design. * Ability to manage projects * Research skills and ability to present data and solutions. * Training skills - ability to create training materials and present to others * Street Address NC-Charlotte12301 Vance Davis Dr - Charlotte, NC Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/ Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Reference Number Show moreShow less

Keywords: Wells Fargo, Charlotte , Business Applications Anlyst 3, Other , Charlotte, North Carolina

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