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Customer Service Associate

Company: OneMain Financial
Location: Charlotte
Posted on: October 19, 2020

Job Description:

In the Role

At OneMain, Consumer Loan Sales Specialists  serve as the initial contact for customers with a variety of financial needs. You will help customers assess and identify the appropriate products or services OneMain offers by listening and understanding their financial situation. The position will require strong knowledge of OneMain’s personal lending products and a high level of motivation to meet or exceed goals.

Our work focuses on new and previous customers who are looking for additional financing or insurance options to meet their personal financial needs.

A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career with access to a variety of robust training programs and opportunities to advance toward leadership roles. Other team member benefits include competitive pay, variable incentives tied to business performance, medical, dental, vision, 401(k), paid time off, paid volunteer time, tuition reimbursement and more.

Core Responsibilities:

Reaching out or responding to inbound calls from potential customers

Processing applications for multiple personal lending products

Implementing key strategies to drive growth as well as demonstrating exemplary customer service standards and a high level of energy to exceed goals

Reading and understanding credit bureau reports and maintaining a high level of personal lending product knowledge

Maintaining awareness of company policies and procedures, federal / state laws and providing guidance to other team members to ensure compliance

Actively marketing and selling OneMain lending products and services and demonstrating strong collaborative skills within a team environment

Job Requirements:

High School Diploma or GED

2 or more years’ experience in sales, customer service, retail or call center environment

Reliable internet and telephone service, and dedicated home office or workspace to provide options for working from home

Preferred qualifications include:

Ability to exercise good judgment and discretion to facilitate good business decisions

Strong product knowledge and drive for results

Ability to multi-task

Basic understanding of credit or personal finance concepts

Strong time management skills

Sense of urgency in meeting or exceeding application processing goals

Skills in “consultative selling”

Exceptional communication with team member and customers

High level of energy to deliver strong results

Work Schedule:

Ability to potentially work regular weekends including either:

4 (10) hour days or 5 (8) hour days consistent evening hours (until 11pm Central Time)

About Us

OneMain Financial is the country’s largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable and transparent installment loans. Our customers turn to us every day—online and at 1,500 branches in 44 states—to help them take control and improve their financial lives with solutions for debt consolidation, medical expenses, household bills, home improvements and auto purchases. Our talented and dedicated team members constantly look for responsible ways to serve our customers when, where and how they want. It’s all about doing the right thing—a mission that hasn’t changed for more than 100 years.

Key Word Tags

Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee

#LI-DO1

Keywords: OneMain Financial, Charlotte , Customer Service Associate, Other , Charlotte, North Carolina

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