UX Internship Program - Design Track (June 2021)

Company: Citizens
Location: Charlotte
Posted on: October 18, 2020

Job Description:

**DESCRIPTION**

**WE'RE DEVELOPING THE NEXT GENERATION OF UX PROFESSIONALS**

The UX Summer Internship Program is a critical program within Citizens for cultivating talented, young professionals who aspire to be leaders in designing and developing exceptional digital experiences. As part of this program, you'll be asked to be part of something larger than yourself and participate on a journey to help customers reach their potential. This deep level of customer centricity feeds every aspect of our business from developing strategies, how we market our brand, development of products (such as savings, student loans, investments), to the advancement of our channel capabilities (Mobile, Online, ATM, Branch, and Contact Center).

This is an exciting time to join the Bank as we strive to provide the most simple and personal banking experience, gain customers' trust, and become their bank of choice for financial products, services, and advice. You have a unique opportunity to jumpstart your career through hands-on, impactful projects, comprehensive training and development, and exposure to executive leadership, paving the way for a robust career at Citizens Bank.

NOTE: THIS INTERNSHIP PROGRAM BEGINS IN EARLY JUNE 2021

**EXPERIENCE DURING THE PROGRAM**

In this 10-week program, you will have the opportunity to gain a strong understanding of UX at Citizens. You'll participate in critical projects, meet senior leaders, and develop a transferable skill-set that may position you for future full-time opportunities upon graduation.
Designed for rising seniors, this program is a great way to gain exposure to the many facets of creating digital experiences and products from feature prioritization through deployment to production. Based on your particular educational focus, you will be placed in one of three parallel tracks: UX RESEARCH, UX DESIGN, OR UX DEVELOPMENT . During the summer you could be working on:

- Concepting new features through the use of wireframes, designs, and/or functional prototypes
- Conducting competitor and industry analysis in order to inform product roadmaps
- Synthesizing real user data to provide insights on customers' wants and needs
- Designing digital experiences to increase user engagement and follow thru
- Contributing to group critiques and discussions on solving user problems with design or technology
- Participating in agile ceremonies as part of the software development lifecycle
- Optimizing graphical assets for performant delivery through multiple digital channels
- Presenting solutions to senior leaders

NOTE: THE UX DESIGN AND UX DEVELOPMENT TRACKS ARE BASED IN CHARLOTTE, NC, AND THE UX RESEARCH TRACK IS BASED IN WESTWOOD, MA

As an intern in this program, we will match you with a full-time colleague in your discipline who will serve as your Mentor and help guide you through the duration of the program. You'll also have the opportunity to participate in a variety of activities to further develop you as a professional. Throughout the summer, you'll experience:

- 1-day Orientation with all UX interns
- Professional development workshops (such as Personal Branding and Receiving Feedback)
- Weekly Senior Speaker Series with Digital executive leadership
- Social activities (such as sporting events or intern BBQ)
- Dedicated community service activities
- Intern Business Challenge where you'll work in small teams to solve for an organizational problem and present your recommendations to senior management

Keywords: Citizens, Charlotte , UX Internship Program - Design Track (June 2021), Other , Charlotte, North Carolina