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Tool Rental Associate-(Full-time & Part-time)

Company: Sunbelt Rentals, Inc.
Location: Charlotte
Posted on: October 17, 2020

Job Description:

Join Our Team!Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding--career, we invite you to review our opportunities!JOB DESCRIPTION SUMMARYPosition Objective:The Tool Rental Associate is responsible for the professional and efficient servicing of all telephone and walk-in customers in one of Sunbelt Rentals onsite retail partners. The Tool Rental Associate will handle customer transactions and payments while maintaining a clean and presentable store front with a courteous, helpful, and professional attitude at all times. Position Responsibilities:Determines/understands customer needs through questioning and qualifying; provides appropriate alternatives or suggestions to customers if needed based upon information obtained using an extensive knowledge of the tools availableProcesses cash and credit transactions for rentals (complete identity checks, obtain prepayment and deposit, if required)Performs research to determine when unavailable tools will become available; and coordinates with other locations when necessary to secure inventoryAdministers rental contracts (new and existing) including on and off rental dates, rates and all ancillary charges, amendments, suspensions (ensuring prompt collection of equipment), terminations (ensuring all ancillary charges are made), filing of contracts and related paperwork, and checking invoices and credit memos against contract filesForwarding sales leads and incoming inquiries to the sales group, and acting as a liaison for marketing in respect to product promotionsReviews daily management reports and provides regular feedback to Manager regarding inventoryFollows Standard Operating ProceduresEnsures all activity and customer transactions are performed within Sunbelt safety policiesPerforms other duties as assigned by direct supervisor Education & Experience:High School diploma or GED requiredValid Driver's license required1+ years of retail/customer service experience (sales and collections experience is a plus)Strong telephone skillsCustomer service aptitudeEffective written and oral communication skillsAbility to learn computer skillsAble to read instructions, numbers legibly in EnglishBilingual (Spanish) preferred in some locations Physical Demands:Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job.-- All duties must be performed according to Sunbelt's safety policies and guidelines.-- Reasonable accommodations may be made to comply with ADA/ADAAA. The above description covers the principal duties and responsibilities of the job.-- The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected groundGear up for an exciting career!If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.

Keywords: Sunbelt Rentals, Inc., Charlotte , Tool Rental Associate-(Full-time & Part-time), Other , Charlotte, North Carolina

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