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Help Desk/Desktop Support

Company: Robert Half
Location: Charlotte
Posted on: September 17, 2020

Job Description:

Description Provide 1st level onsite and remote Help Desk support on IT applications related issues and requests. Effectively questions user to collect and understand information regarding the problem they are experiencing and leads user through diagnostic procedures to identify, isolate and resolve source of problem. Analyze end-user problems and formulates plans to obtain resolution. Handles problem identification, research, isolation, resolution and follow-up for user problems. Interact with end-user via telephone, e-mail, etc. providing technical support and problems solving abilities. Prioritize problems and complaints. Utilize all technical resources to solve end-user problems. Escalate unresolved calls to appropriate support specialist or support group. Provide desk-side support on help desk escalated issues. Installation of hardwaresoftware as required. Communicate and provide knowledge transfer to technicians on escalated calls and resolution. Requirements 2 years' experience as Help Desk Tier 1 Support technician supporting over 200 users. Ability to explain technical concepts to non-technical users. Ability to support users at various levels of technical competency. Effectively manages difficult or volatile end-user situations. Problem Solving skills. Ability to effectively perform problem isolation and resolution to have the least amount of impact and downtime to the users. Ability to schedule and prioritize. Able to read and understand technical manuals, procedural documentation. Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998. Download our mobile app to take your job search on the go Contact your local Robert Half Technology office ator visit www.roberthalf.comjobstechnology to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer MFDisabilityVeterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use httpswww.roberthalf.comterms-of-use .

Keywords: Robert Half, Charlotte , Help Desk/Desktop Support, Other , Charlotte, North Carolina

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