Task Force Manager

Company: Hotel Management Services
Location: Charlotte
Posted on: September 17, 2020

Job Description:

The Task Force General Manager is a traveling role and requires the ability to travel with little notice to other states for extended periods of time. Just like the General Manager, this position is responsible for generating profit to meet or exceed budget expectations, while maintaining operational and guest service standards. Task Force General Managers manage a property and supervise housekeeping, front office, and maintenance functions. Task Force General Managers hire, train, and supervise all hotel staff. The Task Force General Manager travels to locations as needed and should possess the ability to quickly assess needs and effectively implement change to positively impact the performance of the hotel under their leadership. The Task Force General Manager role requires a leader who is motivated, a self-starter, and holds themselves accountable to the highest of standards.. Task Force General Managers coach and counsel team members, perform building inspections, monitor team member productivity, executes local sales & marketing strategies for the property to increase occupancy, build revenue and they provide a clean and safe environment for employees and guests. Task Force General Managers diligently observe customer service concerns and direct employees to execute solutions which please our guests.. Task Force General Manager is responsible for achieving revenue and profit objectives while consistently enforcing policy and procedures. Under the Task Force General Manager’s direction, quality assurance review (QAR) scores must remain at a satisfactory level.. This position is a salary exempt position and not eligible for overtime compensation.. As an organization, we strive to hire qualified candidates who operate in agreement with our company core principles.. ESSENTIAL FUNCTIONS AND DUTIES: THESE DUTIES INCLUDE BUT ARE NOT LIMITED TO THE ITEMS LISTED BELOW:. Develop, administer and control the property revenue and expense budgets. Analyze Profit and Loss and General Ledger statements. Submit Variance Reports in a timely manner.. Review and approve property payroll.. Monitor the administration of Accounts Receivable.. Facilitate lead management process within property and complete sales and marketing objectives. Follow appropriate cash control procedures & Make Daily Bank Deposits. Maintain relationships with target accounts. Sustain, retain and service core business accounts. Develop and maintain rapport with competitive properties, City Convention and Visitors Bureau, Chamber of Commerce, lead sources clients, etc.. Review Studio Inventory management to ensure maximization of studio revenue. Offering brand Amenities, products and services in order to accommodate guests’ needs and increase revenue.. Interview to ensure proper selection of and hire all property staff. Review and verify all New Hire Paperwork is complete and accurate with references completed.. Ensure property training, counseling and motivation of all team members.. Conduct all personnel performance appraisals for team members.. Review all team member disciplinary procedures and documentation. Follow progressive disciplinary process up to and including termination, to correct team member performance deficiencies.. In partnership with the Regional Manager, suggest and implement ways to improve operations and increase profitability.. Ensure team members have an attitude of attentiveness.. Meet and solicit comments from guests on a regular basis to determine their satisfaction level with guest services and facilities.. Monitor results of all guest service comment sources. Take appropriate corrective actions and respond on a timely basis.. Respond and follow-up on all written guest complaints. Ensure guest satisfaction with resolution of the complaint or problem.. Inspect studios and public space daily according to Brand Standards.. Know and lead the property’s emergency procedures, BBP, OSHA and all Safety and Security processes, reporting procedures and training.. Ensure all team members are trained to act according to procedure, in the event of an emergency or accident.. Ensure a viable key control program and documentation is in place. TFGM is to administer, train, and monitor controls on Key Control Policy and Process.. Ensure the security needs of the guests, staff and property are met.. Manage inventory of “for sale” items. Ensure property uniform standards are followed by all team members.. REQUIREMENTS. 2 or more years’ experience in a hotel management or leadership role (management or leadership experience within the retail, food service or apartment industry may also apply).. Bachelor’s degree preferred, and strong communication skills are required.. Physical Requirements. Light work-exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.. The position also requires that the employee regularly stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or. smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel,. crouch, or crawl.. Position requires off-duty availability which may interrupt sleep and/or personal time.. Hotel Management Services - 3 days ago - save job. Get job updates from Hotel Management Services. Thousands of employers search for candidates on Indeed

Keywords: Hotel Management Services, Charlotte , Task Force Manager, Other , Charlotte, North Carolina