Data Lake & Platform Support Team Member
Company: Synechron
Location: Charlotte
Posted on: September 16, 2020
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Job Description:
bullProvide operational day to day production support for the
Enterprise Data Lake during US hours bullAvailability, Monitoring
and Control bullPAC2000 tracking and monitoring bullManage
monitoring toolssystems viz. AutoSys for batch and application
availability bullExecute manual and automated monitoring for batch
and application failures bullMonitor platform health dashboards
(Grafana, Splunk) bullExecute proactive monitoring and checks to
identify potential incidents for edge nodes as well as Hadoop
Cluster bullManage incident-triggered ticket and assign it to the
appropriate queue bullIncident and Problem Management bullMonitor
and respond to system alerts bullAcknowledge to incident and
tickets bullExecute triage and confirmation to facilitate accurate
response to incident bullEngage owners, escalate and coordinate
efforts for restoration of incidents causing system unavailability
bullEngage owners for restoration of low-level incidents bullCreate
problem tickets for high level incidents bullManage appropriate
responses to open problem tickets including assigning the ownership
bullDrive completion of RCA and corrective actions bullPreventive
Maintenance Support bullCoordinate windows and communications
regarding planned downtime and maintenance events bullManage
monitoring and communication for major platform events
Keywords: Synechron, Charlotte , Data Lake & Platform Support Team Member, Other , Charlotte, North Carolina
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