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Data Lake & Platform Support Team Member

Company: Synechron
Location: Charlotte
Posted on: September 16, 2020

Job Description:

bullProvide operational day to day production support for the Enterprise Data Lake during US hours bullAvailability, Monitoring and Control bullPAC2000 tracking and monitoring bullManage monitoring toolssystems viz. AutoSys for batch and application availability bullExecute manual and automated monitoring for batch and application failures bullMonitor platform health dashboards (Grafana, Splunk) bullExecute proactive monitoring and checks to identify potential incidents for edge nodes as well as Hadoop Cluster bullManage incident-triggered ticket and assign it to the appropriate queue bullIncident and Problem Management bullMonitor and respond to system alerts bullAcknowledge to incident and tickets bullExecute triage and confirmation to facilitate accurate response to incident bullEngage owners, escalate and coordinate efforts for restoration of incidents causing system unavailability bullEngage owners for restoration of low-level incidents bullCreate problem tickets for high level incidents bullManage appropriate responses to open problem tickets including assigning the ownership bullDrive completion of RCA and corrective actions bullPreventive Maintenance Support bullCoordinate windows and communications regarding planned downtime and maintenance events bullManage monitoring and communication for major platform events

Keywords: Synechron, Charlotte , Data Lake & Platform Support Team Member, Other , Charlotte, North Carolina

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