Customer Care Specialist (Saturday-Wednesday)

Company: CareWell
Location: Charlotte
Posted on: September 16, 2020

Job Description:

We're a mission-driven company looking for mission-driven people! This isn't your ordinary customer service job - we need service-minded go-getters ready to go above and beyond to improve caregivers' lives. We're a close-knit team focused on empathy, kindness, and service. We love feedback, new ideas, and surprise pizza parties. But most of all, we love family caregivers.Being a part of the Carewell family means:The ability to make your mark. We love new ideas and welcome change!Self-improvement focused atmosphere. Giving and receiving feedback is at the core of what we do - we're here to help each other grow.Opportunities to learn. We'll host regular team training on anything from dementia care to treating wounds.Lots of room to grow. We're a small team and growing every day! We always have new, exciting projects - and we're always looking for people to step up and take the lead.--What is Carewell?Carewell is the starting point for the caregiving journey. Empathy is at the core of what we do and who we are, so the products we sell are just the beginning. As a Customer Care Specialist, you'll be responsible for guiding and supporting family caregivers. Joining the Carewell team is a commitment to the people we serve.--Customer Care Specialist Responsibilities:Having quality conversations with our customers around their questions, needs, or complaintsEnsuring that each and every customer you encounter feels supported and valuedBuilding lasting relationships with customers based on trust, kindness, and reliabilityFully engaging in all training and learning opportunities offeredRecommending products that serve the customers' best interestsDelivering above and beyond customer service experiences--Practicing active listening, clarifying information, and diffusing upset customersUtilizing software, databases, scripts, and tools appropriatelyAdhering to all company policies and proceduresRequirements:Proven history of a strong service-attitude (volunteer experience, passion projects, other customer service roles)Bachelor's Degree or equivalentProficiency with computers and strong typing skillsExceptional service skills, including active listening, written and verbal communication skills, and a professional phone voiceMust submit two referencesYou'd be a great candidate if this describes you:You're comfortable asking sensitive questions and diffusing tense situationsYou make an effort to speak from a place of empathy and kindnessYou give feedback often, and receive feedback with an open mindYou see problems as opportunities to learnYou take ownership of problems, even if it seems outside of your responsibility--You promote happiness and positivity in every aspect of your lifeDetails:$30,000 salary / yearHealth insurancePaid time offMonthly massagesEmployee discountsHang out with our office pup, PiperSnacks!

Keywords: CareWell, Charlotte , Customer Care Specialist (Saturday-Wednesday), Other , Charlotte, North Carolina