AMZ - Director of Operations in Charlotte, North Carolina |
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Director of Operations Job Location US-NC-Charlotte Posted Date 3
months ago (6/5/2020 7:05 PM) # of Openings 1 Company Division AMZ
Overview Elite Line Services is a major single source maintenance
solution in the industry with the band width to service all of your
equipment maintenance needs. We maintain all original equipment
manufacturers for material handling equipment, BHS, PBB,
Facilities, GSE and vehicles. Our hybrid programs efficiently cross
utilize technicians between equipment types to provide seamless
coverage that protects the best interest of our customers. Whether
this is getting full warranty value for new parts and systems or
applying experienced and specialized technical support for mature
equipment needs, ELS has you covered.
Elite Line Services offers a wide variety of benefits including
Medical, Dental, Vision, Short and Long Term Disability, Company
Paid Life Insurance, 401k, Tuition Assistance, EAP, Paid Leave, and
Paid Whole Sale Shopping Membership (Sam’s Club).
Responsibilities POSITION SUMMARY
This Position reports directly to the Account Director. The
Director of Operations is responsible for the delivery of high
quality operations support of facilities systems and material
handling equipment at various Amazon fulfilment centers and
delivery stations across North America.
Deliver a safe, cost effective and high availability operations
and maintenance program in a fast paced 7X24 logistics environment
across geographically dispersed Amazon distribution network.
Ensure the reliability and availability of various building
facility systems including but not limited to HVAC, Fire & Life
Safety, Electrical, Plumbing etc.
Ensure the availability and reliability of mechanical equipment
including but not limited to conveyors, robots and other material
Ensure the implementation of and adherence to a rigorous
schedule and usage based preventive maintenance program and various
predictive maintenance programs based on sensor data collection and
analysis to delivery smooth operations in a 7X24 high volume
Ensure the overall program meets the customer agreed upon Key
Performance Indicators across Safety, People, Quality, Output and
Ensure compliance of various programs and activities with
applicable OSHA, state, local, and Company safety laws,
regulations, policies, and procedures on site and at any remote job
site working closely with the safety leaders.
Provide operational oversight of the overall operations
organization of 500+ employees across 40+ locations spread across
the Eastern half of United States.
Maintain strong employees and customer engagement across the
sites via on-site presence and virtual communication channels.
As a member of the senior leadership team will be called upon to
participate in various additional operational and strategy
discussions related to business expansion, people management,
financial planning and customer engagement and presentations.
Assists in establishing priorities and long term planning in
order to establish goals which support the Company’s strategy and
vision; directs and modifies, as required, the work methods and
processes to meet these goals.
Qualifications BASIC REQUIREMENTS:
Minimum 4 year college degree, preferably in a technical field
or 2 years of Amazon experience.
Minimum 3 years of leadership experience at a senior level in an
operations role in a service industry.
Proven track record of leading a geographically dispersed multi
facility 7X24 operations in a high volume environment.
Excellent communication, organizational and project management
Proven track record of analyzing short term and long term trends
based on various types of organizational and operational data and
course correct as necessary.
Ability to adapt in fast paced, growing and changing
Ability to work a flexible schedule.
A B.S. in an engineering discipline from an accredited
university or non-engineering B.S. with 2 years of Amazon
Direct experience working in some leadership capacity in a
4+ years of relevant hands on experience in facility systems
(mechanical, electrical etc.) equipment support and operations.
5+ years’ experience in mentoring, guiding and directing
employees in a similar job group.
Well versed in OSHA procedures
ADDITIONAL SKILLS AND KNOWLEDGE
Ability to accept responsibility and account for his/her
Ability to use thinking and reasoning to solve a problem.
Ability to take care of customer needs while following company
Ability to demonstrate conduct conforming to a set of values and
Ability to focus on a goal and obtain a pre-determined
Ability to formulate a sound decision using the available
Ability to effectively build relationships with customers and
Possess the trait of being organized or following a systematic
method of performing a task
Ability to work with people regardless of race, gender,
religion, ancestry, national origin, sex, sexual orientation, age,
disability, marital status, veteran status, medical condition or
Ability to get along well with a variety of personalities and
Ability to obtain the proper resources to complete job
Ability to identify and correct conditions that affect employee
Ability to be truthful and be seen as credible in the
Ability to communicate clearly and concisely, both orally and
Ability to work under pressure with time constraints.
Ability to complete assigned training in a timely manner.
Advanced knowledge of MS Office to include Word, Excel and Power
Microsoft Projects software
Handling / Fingering
Reach Above Shoulder
Squat or Stoop
Bend or Kneel
10 lbs or less
10 lbs or less
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