Center Operations Director

Company: Concentra, Inc.
Location: Charlotte
Posted on: September 15, 2020

Job Description:

Career Opportunities at Concentra | Center Operations Director Charlotte, NC in Charlotte, North Carolina | Careers at Concentra Skip to Main Content Please Enable Cookies to Continue Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job. Welcome page Returning Candidate? Log back in! Center Operations Director Charlotte, NC Location US-NC-Charlotte Job ID 137161 Experience (Years) 3 Pos. Category Medical Center - Leadership Pos. Type Full Time Regular Overview Are you a professional with a keen focus on operational quality who will make a difference in the way we provide healthcare?

Our Center Operations Director is the vanguard of the practice, aligning with the Leadership Team to ensure standard procedures and operations are executed with precision. You are on the forefront of providing an excellent customer experience and delivering an optimal quality of health care services for the community.

Responsibilities We are in need of a leader with an ambitious spirit who acts as the face to current and prospective patients while driving the practice's success and being directly accountable for the P&L.

Builds an environment of team building, integrity, patient/colleague safety, quality care, continuous improvement, reward and recognition at the center level.

Monitors and drives key business and clinical metrics.

Ensures staffing optimization and holds staff accountable to impact workflow and patient experience for all disciplines and sites.

Works with clinicians in assessing center processes, work flows and staffing to continuously improve the patient experience.

Maintains and establishes relationships with employers, payers, referral sources, networks, local communities, etc. to drive market growth.

Mentors and coaches their team regarding business metrics, patient/client happiness, process and procedure, etc.

Develops colleague success through all aspects of the talent life cycle including recruiting, hiring, onboarding, orientation, mentoring / development, engagement, retention, performance management and succession planning.

Qualifications Bachelor's degree or equivalent experience

Two to three years of supervisory experience preferred

Strong service mentality and a focus on achieving defined service standards

Considerate and supporting communication style; warm, positive, upbeat demeanor

Ability to lead and prioritize multiple tasks at a time in a dynamic environment without direct supervision

Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively

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Keywords: Concentra, Inc., Charlotte , Center Operations Director, Other , Charlotte, North Carolina