Career Opportunities at Concentra | Center Operations Director
Charlotte, NC in Charlotte, North Carolina | Careers at Concentra
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Welcome page Returning Candidate? Log back in! Center Operations
Director Charlotte, NC Location US-NC-Charlotte Job ID 137161
Experience (Years) 3 Pos. Category Medical Center - Leadership Pos.
Type Full Time Regular Overview Are you a professional with a keen
focus on operational quality who will make a difference in the way
we provide healthcare?
Our Center Operations Director is the vanguard of the practice,
aligning with the Leadership Team to ensure standard procedures and
operations are executed with precision. You are on the forefront of
providing an excellent customer experience and delivering an
optimal quality of health care services for the community.
Responsibilities We are in need of a leader with an ambitious
spirit who acts as the face to current and prospective patients
while driving the practice's success and being directly accountable
for the P&L.
Builds an environment of team building, integrity,
patient/colleague safety, quality care, continuous improvement,
reward and recognition at the center level.
Monitors and drives key business and clinical metrics.
Ensures staffing optimization and holds staff accountable to
impact workflow and patient experience for all disciplines and
Works with clinicians in assessing center processes, work flows
and staffing to continuously improve the patient experience.
Maintains and establishes relationships with employers, payers,
referral sources, networks, local communities, etc. to drive market
Mentors and coaches their team regarding business metrics,
patient/client happiness, process and procedure, etc.
Develops colleague success through all aspects of the talent
life cycle including recruiting, hiring, onboarding, orientation,
mentoring / development, engagement, retention, performance
management and succession planning.
Qualifications Bachelor's degree or equivalent experience
Two to three years of supervisory experience preferred
Strong service mentality and a focus on achieving defined
Considerate and supporting communication style; warm, positive,
Ability to lead and prioritize multiple tasks at a time in a
dynamic environment without direct supervision
Ability to identify areas of opportunity, develop a plan of
action to improve, implement and evaluate plan effectively
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