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General Manager

Company: Courtyard Charlotte City Center | OTO Development
Location: Charlotte
Posted on: September 15, 2020

Job Description:

First / Day Second / Afternoon Third / Night


Date posted:

September 9, 2020


237 S. Tryon Street, Courtyard

Charlotte, NC, 28202, US

Job category:


Job link:

OTO Development is pleased to announce a wonderful career opportunity for a General Manager .

This is exceptional opportunity to become a key player on our leadership team at this property!

What will you be doing most days?

Lead the property in the generation of revenue through sales and marketing efforts

Maintain strong knowledge of and relationships in the local market

Manage relationships with hotel vendors and negotiates service agreements as appropriate

Review financial reports and statements to understand the property’s performance versus its budget and expenses while working to determine areas of concern and develops strategies to improve performance

Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses. Strives to accomplish financial goals simultaneously with superior guest and team member satisfaction.

Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters

Ensure service, technical skills, and other training occurs throughout the property

Establish and maintains open, collaborative relationships with direct reports and entire team

Establish a presence with team members on property and actively solicits team member feedback and utilize an “open door” policy

Hire team members who demonstrate strong functional expertise, creativity, and leadership

Observe service behaviors of team members and provides feedback to individuals and/or supervisors.

Review comment cards, guest survey results, and other data to identify areas of improvement with team members

Analyze service issues and identifies trends while facilitating the development of creative solutions to overcome obstacles

Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction

Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations

Ensure policies are administered fairly and consistently and that each team member’s performance is evaluated and recognized where appropriate

Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members

What are the requirements for this position?

You have a minimum of 5 years of progressive hotel management experience

You have previous hotel management experience with a proven success in leadership of teams and guest service results

You have the financial acumen required to work with and understand financial information and data

You have a bachelor’s degree or an extensive amount of relevant work experience

You have excellent communication skills in order to convey information and ideas clearly (both oral and written), as well as, effective listening skills to understand issues and work toward problem resolution

You have prior leadership over direct sales efforts producing at least 50% market mix of total revenues

You have a valid driver’s license from the appropriate state

You have exceptional time management and multitasking skills

You have a customer focus and consistently strive to deliver optimal employee and customer satisfaction for the hotel

Physical Requirements for this Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position may require occasional travel.

About OTO

OTO Development (OTO) is a one of the fastest growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team!

Position: General Manager

Department: Property


Position Reports to: Regional Director of Operations

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Keywords: Courtyard Charlotte City Center | OTO Development, Charlotte , General Manager, Other , Charlotte, North Carolina

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