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Director, Shared Services, Engineering Services

Company: CORNING INC.
Location: Charlotte
Posted on: September 15, 2020

Job Description:

Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives. Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges. Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use. Purpose of Position: Director, Shared Services To plan, direct, scale and manage the business and operational priorities of Corning’s Shared Services departments which consists of Application Engineering, Field Engineering, Technical Field Support, Customer Programs, Safety & Warehouse, and field support augmentation--vendor/contractors. A senior level position with executive engagement and global responsibilities that provides internal and customer facing management duties to deliver the capacity, competencies and capabilities of Shared Services in an “best in class” manner in alignment with key executives to achieve COC Carrier Network (CN), In Building Network (IBN) and Data Center (DC) segment’s business objectives. Major Roles and Responsibilities: Develops and provides direct management and oversight of the Shared Services departments and managers to achieve company business objectives and goals. Create and manage the business objectives, financials, resource plans and operating imperatives of the Shared Services departments. Provide external customer facing engagement in partnership with the sales organization for business development, customer relations and program operations initiatives. Develop long-term and short term organizational GCE strategic plans to ensure alignment and agility in conjunction with COC’s planning cycles and anticipated market and customer demands. Provides leadership for Engineering Services innovation and continuous improvement requirements globally – delivery, operations, strategy planning through technology, process and product toolsets. Foster and drive a global mindset and practice of innovation and continuous improvement initiatives. Manage and deliver business performance executive reporting, to include customer feedback, market dynamics product performance and business results: financial, KPI, operational and personnel metrics. Initiated and manages operational and resource planning oversight of various departments in anticipation of business and stakeholder requirements and demands to ensure resource capacity and capabilities, competencies are aligned with key business priorities. Develop and maintain deep domain expertise in and work in partnership with Market Development and Global Marketing department leaders in creating and supporting product-based initiatives to include developing external articles, abstracts, technical presentations, journal articles, and technical product literature, whitepapers and AE Notes. Creates and provide technical representation, expertise and leadership to the Interplant Product Teams as directed by PLM and oversee the technical response process, as directed by PLM, for global customers. Education: B.S. or higher in a Technical Engineering or Science field, or equivalent degree. Professional Engineer desired. MBA or Business management experience (ten or more years, including profit/loss responsibility) desired. Experience Requirements: Minimum of 10 years’ experience in passive optical products technical roles Proven experience successfully leading multiple departments and technical teams. P&L Experience Service vendor management experience Required Skills: Demonstrated history of organizational leadership and business management in the Telecom Market. Demonstrated history of leading technical (i.e. engineering) organizations. Strong decision making: the ability to identify competing priorities and make timely decisions Strong organizational, leadership, planning, and resource management skills. Ability to plan and track business priorities from high level guidance working with both executives and customer stakeholders. Ability to work in a matrixed organization Ability to meet deadlines and while managing competing time and resource requirements. Ability to quickly assimilate technical and commercial data from multiple sources and to make good business decisions based upon a mixture of analysis, wisdom, experience and judgment Solid analytical and problem-solving skills. Strong interpersonal and communications skills. Desired Skills: Experience working in both and technology operator and services organizations. Experience working with COC external customers. Negotiation skills. Professional Engineer (PE) licensure Willingness to work outside of normal scheduled business hours when necessary. Technical writing ability, with emphasis on effective presentation of detailed concepts. Experience in delivering a sale’s pitch and/or member of a sales/account team. Soft Skills: Strong interpersonal skills to support customer interface, consultative activities and work as part of a commercial team. Situation awareness and emotional intelligence. Ability to lead and decide under pressure Additional Requirements: Estimated travel is expected to be less than 30% of total work days per year. This position does not support immigration sponsorship. We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, or veteran status or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Keywords: CORNING INC., Charlotte , Director, Shared Services, Engineering Services, Other , Charlotte, North Carolina

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