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Avanade: Fasttrack Engineer |Tier 2 Or 3 - O365 Technical Deployment Support

Company: Avanade
Location: Charlotte
Posted on: September 14, 2020

Job Description:

Country:United States Cities:Charlotte, Dallas Area of expertise:Infrastructure / Unified CommunicationsJob Description FastTrack Engineer 18 month W2 contractRole DescriptionAs a FastTrack Engineer (FE), your focus is to support customers deploying to the Microsoft Cloud. You will represent Microsoft in communications via phone, email, and web to assist customers and partners in deploying Microsoft 365 which includes Microsoft Windows 10, Office 365, and the Enterprise Mobility and Security (EM+S) suite. You will have the opportunity to foster positive customer relationships while effectively managing challenging situations and driving customer success.Key Business Metrics:· Obtain high customer and partner onboarding satisfaction· Drive customer success and adoption of their Microsoft software purchase· Reduce time/cost to deploy· Provide high quality data back to the product teams to help drive service improvement· Reduce reactive support incidentsKey Business Metrics:· Using your depth understanding of the Microsoft Cloud, with focus on Windows 10 desktop deployment and related technologies including managing Windows as a Service (WaaS), System Center Configuration Manager (SCCM), Desktop Analytics (DA), and Windows Update for Business (WufB).· Providing consultative advice to our customers and partners that will improve their product experience.· Working with the readiness and training team to optimize the curriculum, reducing the delivery time requirement or to enhance the material.· Analyzing, developing and communicating key Onboarding process and technology improvement feedback for the FastTrack Center end to end process (Onboarding, Migration and Adoption).Reduce reactive support incidentsQualifications:· Technical proficiency in and learning attitude toward Windows desktop deployment (Windows 7 or greater with Windows 10 deployment and management experience preferred) and related technology including Windows as a Service (WaaS), Desktop Analytics, Windows Update for Business (WufB) and/or System Center Configuration Manager (SCCM).· Customer and Partner Focus: Demonstrated skills and abilities to consistently create an amazingly positive experience for our customers and Partners.· Cloud competency: Experience articulating to customers why the cloud and Windows 10, Office 365, and EM+S is a transformational industry change.· Collaboration: exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities.· Proven ability to work virtually.· Communication Skills – Spoken and written English (including technical writing). Demonstrate how to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries. Ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations.· Strong technical leadership, relationship building to create, reinforce, motivate and guide the team, customers, and partnersEducation:· Bachelor’s degree in Computer Science, Engineering, Math, or equivalent’s experience.Experience:· Technical Consulting experience, or Support experience in a second or third tier role.Apply now

Keywords: Avanade, Charlotte , Avanade: Fasttrack Engineer |Tier 2 Or 3 - O365 Technical Deployment Support, Other , Charlotte, North Carolina

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