Avanade: Fasttrack Engineer |Tier 2 Or 3 - O365 Technical Deployment Support
Company: Avanade
Location: Charlotte
Posted on: September 14, 2020
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Job Description:
Country:United States Cities:Charlotte, Dallas Area of
expertise:Infrastructure / Unified CommunicationsJob Description
FastTrack Engineer 18 month W2 contractRole DescriptionAs a
FastTrack Engineer (FE), your focus is to support customers
deploying to the Microsoft Cloud. You will represent Microsoft in
communications via phone, email, and web to assist customers and
partners in deploying Microsoft 365 which includes Microsoft
Windows 10, Office 365, and the Enterprise Mobility and Security
(EM+S) suite. You will have the opportunity to foster positive
customer relationships while effectively managing challenging
situations and driving customer success.Key Business Metrics:·
Obtain high customer and partner onboarding satisfaction· Drive
customer success and adoption of their Microsoft software purchase·
Reduce time/cost to deploy· Provide high quality data back to the
product teams to help drive service improvement· Reduce reactive
support incidentsKey Business Metrics:· Using your depth
understanding of the Microsoft Cloud, with focus on Windows 10
desktop deployment and related technologies including managing
Windows as a Service (WaaS), System Center Configuration Manager
(SCCM), Desktop Analytics (DA), and Windows Update for Business
(WufB).· Providing consultative advice to our customers and
partners that will improve their product experience.· Working with
the readiness and training team to optimize the curriculum,
reducing the delivery time requirement or to enhance the material.·
Analyzing, developing and communicating key Onboarding process and
technology improvement feedback for the FastTrack Center end to end
process (Onboarding, Migration and Adoption).Reduce reactive
support incidentsQualifications:· Technical proficiency in and
learning attitude toward Windows desktop deployment (Windows 7 or
greater with Windows 10 deployment and management experience
preferred) and related technology including Windows as a Service
(WaaS), Desktop Analytics, Windows Update for Business (WufB)
and/or System Center Configuration Manager (SCCM).· Customer and
Partner Focus: Demonstrated skills and abilities to consistently
create an amazingly positive experience for our customers and
Partners.· Cloud competency: Experience articulating to customers
why the cloud and Windows 10, Office 365, and EM+S is a
transformational industry change.· Collaboration: exceptional
collaborator on complex multi-faceted programs across multiple
groups with varying priorities.· Proven ability to work virtually.·
Communication Skills – Spoken and written English (including
technical writing). Demonstrate how to effectively drive
recommendations and land priorities across customers, partners,
senior executives and across organizational boundaries. Ability to
handle difficult and sensitive situations involving the most
critical and politically charged customer situations.· Strong
technical leadership, relationship building to create, reinforce,
motivate and guide the team, customers, and partnersEducation:·
Bachelor’s degree in Computer Science, Engineering, Math, or
equivalent’s experience.Experience:· Technical Consulting
experience, or Support experience in a second or third tier
role.Apply now
Keywords: Avanade, Charlotte , Avanade: Fasttrack Engineer |Tier 2 Or 3 - O365 Technical Deployment Support, Other , Charlotte, North Carolina
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