Business Telesales Representative
Posted on: September 13, 2020
At a Glance:
"Our agents earn hourly base pay along with lucrative commission
and incentives for a target hourly earnings of $31.26/hour or
$65,014 annually. Our top performers have potential to earn even
The Spectrum Business Telesales Representative position is an
Outbound Telemarketing Sales position within the Spectrum Business
team. Individuals in this position are responsible for
understanding Spectrum Business products and services (Internet,
Voice & Video) for the purpose of selling to new acquisition
prospects and upselling existing Spectrum Business customers via
outbound calling in a call center environment.
MAJOR DUTIES AND RESPONSIBILITIES
Effectively sell Charter products and services to new and existing
Consistently achieve a monthly sales quota by adding new lines of
service (Primary Service Units; PSUs).
Meet established activity targets and key performance indicators,
including outbound calls per day, follow up calls, quotes sent,
sales, and connects, etc.
Handle all prospects with courtesy and professionalism; Establish
and maintain a high level of prospect satisfaction in all
Act as a product consultant when promoting, recommending and
selling the value of Spectrum Business products and services.
Inform prospects of our product pricing model and Spectrum Business
competitive advantage compared to other service providers.
Effectively balance new lead generation versus follow up efforts.
Create a strong follow up plan that will allow for greater
efficiency and increased sales conversion rates.
Ensure database information is accurate and complete.
Perform other duties as requested.
Skills/Abilities and Knowledge
Ability to communicate orally in a clear, concise and professional
manner.Ability to listen and interpret the needs of the
prospect.Ability to conduct a needs analysis (consultative
approach), overcome objections, develop a strong sales pitch and
effectively close sales.Ability to show proper judgement and
initiative.Ability to manage multiple prospects, pay close
attention to detail, respond quickly to changing business needs and
prioritize and organize effectively even when volume and workload
exceed expectations.Ability to effectively use and multitask with a
personal computer; utilize job-specific software applications
(e.g., CSG, ICOMS, Salesforce, survey software) and other office
equipment such as telephone/dialer, headset, copier, fax and
calculator.Must effectively work independently as well as with
others Knowledge of commercial internet, video and data and
telephone products and services.Proficient in MS Office and related
High School Diploma/GED or equivalent.
Related Work Experience
2+ years Customer Service and/or Telecommunication Sales
1+ years ICOMS and/or CSG work experience, or experience with
similar billing software.
Office work environment where employee may need to be seated for
long periods of time while using a telephone headset and
Exposure to moderate noise levels.
Associated topics: call, call center, cold call, networking, phone,
solicit, telemarketer, telesales, telephone, web conferencing
Keywords: Spectrum, Charlotte , Business Telesales Representative, Other , Charlotte, North Carolina
Didn't find what you're looking for? Search again!