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Senior Global Care Business Partner - Charlotte, NC

Company: A. P. Møller-Mærsk
Location: Charlotte
Posted on: September 13, 2020

Job Description:

Senior Global Care Business Partner - Charlotte, NC USA

Charlotte

Local

Supply Chain/Logistics Operations

We are looking for a Senior Global Care Business Partner to join our Customer Service team. This position will be based in Charlotte, NC

We offer We offer you an exciting global career at the forefront of world trade.

Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy…

We’re proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day.

When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings. We offer competitive compensation and benefits for full-time employees including health, dental and vision insurance, a 401k savings plan with an employer match and paid time-off – and our parental leave policy is recognized world-wide as one of the best in the industry.

Global scope

Every company, every country wants access to a competitive shipping, logistics and port system – and our people have created one company that offers one, easy-to-use solution to all their shipping needs.

Maersk is unique

Maersk is uniquely positioned to play a significant role in global trade, creating opportunities that help countries, companies and people succeed. Our vision is simple: Maersk is the global integrator of container logistics, connecting and simplifying our customers’ global supply chains. We do this through the global scale of Maersk, the world’s largest shipping line; our Logistics and Services expertise that help customers manage their global supply chains; and through our port operator, APM Terminals, one of the largest container terminal operators in the world with the most strategic locations to serve global supply chains.

Join us and play an important role on our team lifting global trade every day!

At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Key responsibilities •Ensure smooth execution of customer contract and customer SOPs by working closely with customer and internal support groups to achieve customer satisfaction goals through proactive and/or reactive resolution handling and Issue resolution ownership. Process improvement focus is essential.

•Utilize Care Business Partner relationships to encourage fast equipment turnaround and collection of applicable charges as required.

•Understand and be familiar with KPIs and SLAs and act in line with set targets. Drive continuous improvements opportunities and opportunities to lower costs

•Monitor agreed global service levels and identify the root cause when targets are not met, advise management of potential service failures and / or trends.

•Always perform in a manner consistent with and loyal to the A.P. Moller – Maersk values.

•Own customer needs and expectations for allocation and forecast for vessel planning. Serve as a facilitator with stakeholders when trends show additional support needed internally or from the customer.

•In owning the customer experience, when opportunities present themselves ask for more to support sales in growing our SOW.

•Build ‘One Maersk’ philosophy by incorporating SCM teams to find synergies and best practices improving processes both internally and externally.

We are looking for Education and Experience

•College degree required.

•4-5 years of functional experience in the Transportation Industry is highly desirable but not required.

•Customer service experience preferred.

Technical Skills and Competencies

•Ability to multi-task and sense of urgency.

•Demonstrate relationship building and stakeholder management skills.

•Excellent communication skills and interpersonal skills.

•Excellent organization and problem-solving skills.

•Conflict resolution and negotiation skills.

•Ability to be a team player.

•Proficient in Microsoft Suite Applications.

•Problem solving.

•Self-development.

•Self-reliance.

•Multi-tasking

•Result driven.

•Compassion.

•Quick learner.

•Organizational Agility.

•Listening.

•Goal oriented.

•Decisive.

•Time management.

•Customer centric.

•Integrity

You must be authorized to work for any employer in the US. Local candidates only; no relocation assistance is provided.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

Pay Transparency Notice:

https://www.dol.gov/ofccp/PayTransparencyNondiscrimination.html

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information: https://www.maersk.com All the way.

For further information, please contact:

Keywords: A. P. Møller-Mærsk, Charlotte , Senior Global Care Business Partner - Charlotte, NC, Other , Charlotte, North Carolina

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