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AMZ - Director of Operations

Company: Daifuku North America
Location: Charlotte
Posted on: September 13, 2020

Job Description:

Posted Date 3 months ago (6/5/2020 7:05 PM)

# of Openings 1

Company Division AMZ

Overview Elite Line Services is a major single source maintenance solution in the industry with the band width to service all of your equipment maintenance needs. We maintain all original equipment manufacturers for material handling equipment, BHS, PBB, Facilities, GSE and vehicles. Our hybrid programs efficiently cross utilize technicians between equipment types to provide seamless coverage that protects the best interest of our customers. Whether this is getting full warranty value for new parts and systems or applying experienced and specialized technical support for mature equipment needs, ELS has you covered.

Elite Line Services offers a wide variety of benefits including Medical, Dental, Vision, Short and Long Term Disability, Company Paid Life Insurance, 401k, Tuition Assistance, EAP, Paid Leave, and Paid Whole Sale Shopping Membership (Sam’s Club).

Responsibilities POSITION SUMMARY

This Position reports directly to the Account Director. The Director of Operations is responsible for the delivery of high quality operations support of facilities systems and material handling equipment at various Amazon fulfilment centers and delivery stations across North America.


Deliver a safe, cost effective and high availability operations and maintenance program in a fast paced 7X24 logistics environment across geographically dispersed Amazon distribution network.

Ensure the reliability and availability of various building facility systems including but not limited to HVAC, Fire & Life Safety, Electrical, Plumbing etc.

Ensure the availability and reliability of mechanical equipment including but not limited to conveyors, robots and other material handling equipment.

Ensure the implementation of and adherence to a rigorous schedule and usage based preventive maintenance program and various predictive maintenance programs based on sensor data collection and analysis to delivery smooth operations in a 7X24 high volume environment.

Ensure the overall program meets the customer agreed upon Key Performance Indicators across Safety, People, Quality, Output and Cost.

Ensure compliance of various programs and activities with applicable OSHA, state, local, and Company safety laws, regulations, policies, and procedures on site and at any remote job site working closely with the safety leaders.

Provide operational oversight of the overall operations organization of 500+ employees across 40+ locations spread across the Eastern half of United States.

Maintain strong employees and customer engagement across the sites via on-site presence and virtual communication channels.

As a member of the senior leadership team will be called upon to participate in various additional operational and strategy discussions related to business expansion, people management, financial planning and customer engagement and presentations.

Assists in establishing priorities and long term planning in order to establish goals which support the Company’s strategy and vision; directs and modifies, as required, the work methods and processes to meet these goals.


Minimum 4 year college degree, preferably in a technical field or 2 years of Amazon experience.

Minimum 3 years of leadership experience at a senior level in an operations role in a service industry.

Proven track record of leading a geographically dispersed multi facility 7X24 operations in a high volume environment.

Excellent communication, organizational and project management skills.

Proven track record of analyzing short term and long term trends based on various types of organizational and operational data and course correct as necessary.

Ability to adapt in fast paced, growing and changing environment.

Ability to work a flexible schedule.


A B.S. in an engineering discipline from an accredited university or non-engineering B.S. with 2 years of Amazon experience.

Direct experience working in some leadership capacity in a fulfilment center.

4+ years of relevant hands on experience in facility systems (mechanical, electrical etc.) equipment support and operations.

5+ years’ experience in mentoring, guiding and directing employees in a similar job group.

Well versed in OSHA procedures


Ability to accept responsibility and account for his/her actions.

Ability to use thinking and reasoning to solve a problem.

Ability to take care of customer needs while following company procedures.

Ability to demonstrate conduct conforming to a set of values and accepted standards.

Ability to focus on a goal and obtain a pre-determined result.

Ability to formulate a sound decision using the available information.

Ability to effectively build relationships with customers and co-workers.

Possess the trait of being organized or following a systematic method of performing a task

Ability to work with people regardless of race, gender, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status, medical condition or job type.

Ability to get along well with a variety of personalities and individuals.

Ability to obtain the proper resources to complete job assignment.

Ability to identify and correct conditions that affect employee safety.

Ability to be truthful and be seen as credible in the workplace.

Ability to communicate clearly and concisely, both orally and concisely.

Ability to work under pressure with time constraints.

Ability to complete assigned training in a timely manner.

Computer Skills:

Basic Requirements:

Advanced knowledge of MS Office to include Word, Excel and Power Point

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Keywords: Daifuku North America, Charlotte , AMZ - Director of Operations, Other , Charlotte, North Carolina

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