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Account Director - Document Management Services

Company: The Millennium Group
Location: Charlotte
Posted on: September 13, 2020

Job Description:

Eligible for: PTO (Vacation, Sick, and Holiday), Medical, Dental, Vision Insurance, 401k, and more!

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry

We are looking for a proven leader with a clear focus on customer service and end user satisfaction to drive best in class services to our client. The Account Director will act as the Client Relationship Manager and provide strategic management, leadership, contagious enthusiasm and drive your team to achieve set goals and continually exceed expectations .


Single point of contact for overall account operations

Actively involve utilize subject matter expertise to bring best practices to our client

Operate in a fast paced, evolving environment with the highest standards of excellence

Enthusiastic, dedicated and have a collaborative spirit to operate and maintain office spaces that facilitate leading edge innovation

Provide day-to-day leadership to the account based resources and to exceed Service Level

Agreements (SLA'S) and consistency across multiple geographies

Present written recommendations to clients including economic justifications, financial reports, and monthly summary reporting in line with agreed expectations

Involved in developing strategic plans, occupancy strategies and identifying cost efficiencies opportunities

Ensure written proposals, policies and procedures manuals, operations manuals are completed and up to date

Responsible for the profitability of this assigned corporate account

Act as a trusted partner, building strong relationships with business leaders through timely, relevant and tailored communication

Lead the account based resource teams across multiple geographies that will provide daily office programs and services

Continue to develop service level models for unique business settings while constantly evaluating and looking to implement creative solutions that are flexible and scalable.

Balance near term goals and long term strategy with an eye towards process improvements that ultimately improve the end user experience.

Ensure compliance with all internal reporting procedures pursuant to established policies for budget, procurement, planning activities, and third party contract administration

Supervise and assign duties of all assigned staff; direct their work and evaluate performance

Select and hire new staff as needed; and provide training and development for staff that drives personnel growth and retention


Bachelor's degree in business or related field

Master's level education is preferred

Records Management, Document Management of Office Services industry certifications recommended; other Business or technical training or certifications a plus

A minimum of 7 years corporate experience, campus environment, and/or portfolio management experience required

Fifteen (15) years of successful experience in corporate services, document management, or Office Services including national or regional oversight for Document Management, Corporate Services, Office Services and Records Management

Seven (7) Ten (10) years of experience in a regional management cross functional environment

Strong interpersonal skills; ability to effectively facilitate communications at all leadership levels

Highly proficient with MS Office Suite

Extensive knowledge and experience in resource allocation and implementation concepts

Must have strong management and leadership skills and experience with human resource and performance management processes

Excellent technical, interpersonal, and analytical skills required.

Excellent written and oral communications skills required.

WATCH Where Service Matters

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Keywords: The Millennium Group, Charlotte , Account Director - Document Management Services, Other , Charlotte, North Carolina

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