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Director of Technical Operations

Company: The ABA Rule of Law Initiative
Location: Charlotte
Posted on: September 13, 2020

Job Description:

Thursday, August 27, 2020

Diversified: Connecting Organizations with Effective Collaboration

Take your place on our team - one that shares a DNA of excellence, professionalism, dedication and service! With projects in over 50 countries and spanning six continents, we offer opportunities in a wide array of specialties and locations, empowering you to mold your career path to fit evolving needs and interests.

Our dedication in delivering exceptional service, keen drive to encourage the internal pursuit of maturing career interests and our pliability towards the day to day lives of all who make us whole, thus making us more than a team – Here at Diversified, we are a family!

The sun never sets on our global team, with more than 50 locations around the world. Just imagine what’s on the horizon for you as a member of the Diversified family!


We are passionate about what we do, connecting people, technology and experiences, where and when it matters most. We strive to attract employees who are committed to excellence, ambitious and want to work with an organization that rewards performance, values loyalty and is dedicated to achieving mutually beneficial outcomes. We are committed to supporting employee growth and providing opportunities to continually learn and develop their skills .

Connect to your future at Diversified, where if you can dream it, you can do it.

About The Role

We are looking for a Director of Technical Operations to provide management and leadership of our technical personnel while working with our sales teams to provide best in class services to our clients.

What part will you play?

Our AVE team provides well-conceived and properly executed technology solutions for collaborative environments. The Director of Technical Operations manages the design and integration strategy to support diverse customers while also working with sales leadership to develop sales strategies and positive P&L results.

What will you be doing?

The primary job responsibilities of the Director of Tech Ops include the following:

•Provide best in class customer service to all Diversified customers and responsible for customer satisfaction scores with projects and services provided

•Responsible for meeting financial targets by managing operating expenses and maximizing revenue

•Assists with quoting and approving labor estimates

•Provides leadership, trains, supports, motivates, directs and retains a high-caliber Technical Operations staff

•Responsible for all personnel management including hiring, terminations, and compensation reviews for all Tech Ops personnel

•Develop Tech Ops strategies, assist with fiscal Operating plan and departmental budgets

•Assist with departmental staffing requirements as part of Operational planning/budgeting

•Leads the coordination, assignment and priorities of action of North Carolina AVE personnel

•Participate in the development, acquisition, and validation of new processes for manufacturing, assembly, sourcing, procurement logistics to meet business goals

•Coordinates activities with Diversified Global Services to ensure all systems requiring support are successfully included

•Maintains and measures employees’ performance against performance and productivity standards

•Approves timesheets and expense reports after reviewing for accuracy

•Ensures training objectives are met for all direct reports

•Maintain a master schedule of all project time lines and assigned resources

•Participate in kickoff meetings to ensure good transitions of information to Operations

•The Director of Technical Operations will travel as required

•Ensure compliance in Quality Assurance program

•Understand the process for validation to include software

•Other duties as assigned. Essential Responsibilities

•Establish the overall reporting structure and the responsibilities and authority assigned to each position

•Provide monthly billing and WIP forecasts to accounting

•Provide and support appropriate operating structure for team success including meeting cadence and employee 1:1’s

•Provide support and guidance to our sales team to ensure customer service and financial success

•Provide growth plans for both the Operation and the Operations staff to help ensure long term success for our team

What do we require from you?

•10+ years leading operations functions including experience in high technology, electronics/AV focused manufacturing/integration environment, or IT

•Degree or diploma in business or other relevant discipline or equivalent experience

•Experience with both in-house and outsourced AV manufacturing/integration

•Two years leadership experience including P&L responsibility

•Strategic thinker with strong planning skills

•Strong business analysis skills combined with the ability to exercise sound judgement and initiative

•Effective time and task management skills with the ability to translate those tools to others

•Ability to work cooperatively with others in a leadership role to achieve departmental or organizational tasks/goals

•Maintain a valid driver’s license and be insurable. General CTS or other certifications as directed.

Collaborative work environments with dynamic growth opportunities

As an industry leading technology provider, Diversified proudly connects our dynamic global clientele with the technology solutions that keep them competitive in an evolving market. From boardrooms to classrooms, command centers to surgical suites, and stadiums to studios, we turn technology dreams into strategic realities every day. Our passionate team delivers the most innovative solutions, lives on the cutting edge of technology and is constantly growing to better serve our expanding customer-base around the world. Connect to your future at Diversified, where if you can dream it, you can do it!

Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions.

Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at 800.811.2771.

Keywords: The ABA Rule of Law Initiative, Charlotte , Director of Technical Operations, Other , Charlotte, North Carolina

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