Processing Team Lead
Posted on: May 22, 2020
About Better.com: We're one of the fastest growing homeownership
companies in America. Why? Because we're making homeownership
simpler, faster - and most importantly, more accessible for all
Americans. By combining smarter technology with a desire to not
just change one piece of the journey but the entire makeup of what
it's like to buy and own a home in this country, we're building
things that don't exist yet. Better.com by the numbers: We fund
$600 million in home loans per month Nearly $5 billion in loans
funded since our inception in 2016 2 years running, we're one of
Crain's "Best Places to work" We're 11 on Fortune's Best Places to
Work in NYC And 964 on Inc.'s 2019 "5000 Fastest-Growing Companies"
We've secured over $254 million from our investors to date and
counting We continue to outpace the industry at every turn. We've
recently joined forces in partnership with Ally Bank. Plus, our
backers have helped build some of the most transformative tech and
finance companies in history. Kleiner Perkins, Goldman Sachs, IA
Ventures, American Express, Citigroup, Activant Capital, and others
have all invested in our vision of redefining the entire home
buying journey. A Better opportunity: Better is looking for a
Processing Team Lead to join our team in Charlotte . This person
will be responsible for managing a team of junior processors in
tandem with processing a reduced pipeline. The ideal candidate will
be a highly organized communicator capable of making sound
decisions while maintaining composure in a fast-paced environment.
Beyond producing high quality loans, our goal is to build a product
that will ultimately reduce the cost of homeownership in America.
With offices in New York, San Francisco, Irvine, Charlotte and
Gurgaon, we are quickly expanding in order to deliver a delightful
borrower experience through a combination of technology and people.
Our office in Charlotte is a key part of this strategy. In joining
our Charlotte team, you will have a unique opportunity to join a
fast-growing team and you will play a critical role in delivering
on the Better mission. Responsibilities will include: As Better's
Processing Team Lead , your responsibilities will be wide in scope.
You can expect to actively contribute in the following ways: Manage
team of junior processors: Drive team objectives and KPIs
throughout production cycles. Provide and coach through qualitative
and quantitative feedback for direct reports. Monitor daily cadence
as the product continues to improve. Serve as the first line of
defense to diffuse customer escalations to management. Support
Processing Manager and Senior Processors with complex loan
troubleshooting. Manage limited pipeline of loans Verify and
analyze all necessary financial information and documentation;
ensure that loan files contain all necessary credit and legal
documents to satisfy underwriting conditions. Calculate qualifying
ratios, determine creditworthiness. Work effectively with
cross-functional teams in Operations (title, valuations,
underwriting, closing) to close loans About You: 2-4 years of
experience processing (or underwriting) FNMA, FHLMC, FHA and Jumbo
mortgages 1 year of leadership experience highly preferred
Knowledge of agency conventional, purchase, refinance, and jumbo
underwriting product guidelines Familiarity with Desktop
Underwriter (DU) Strong communication, organization, and time
management skills Ability to troubleshoot and solve problems
independently Ability to maintain composure in a fast-paced
environment Things we value: Curiosity. Why? How? Repeat.
Nerdiness. Financial news and trends are fascinating. Seriously.
Relentlessness. No one here gives up. We try. We fail. We try
again. Passion. If you don't get excited about homeownership,
mortgages, and real estate, it simply won't work. Smarts: book and
street. We have to use all the tools at our disposal to build
Better. Empathy and Compassion. You understand that people's
biggest dreams are in your hands. Communication. Can you ask for
help or put your hand up when you don't understand? Building.
Doing. Making. Yes, we have to do a lot of thinking and talking to
figure this stuff out, but you can't wait to leave the conversation
and build it.
Keywords: Better.com, Charlotte , Processing Team Lead, Other , Charlotte, North Carolina
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