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Liaison - Credit Card and Consumer Lending / Third Party Processor

Company: Wells Fargo Bank
Location: Charlotte
Posted on: February 16, 2020

Job Description:

Job Description

At Wells Fargo, we want to satisfy our customers? financial needs and help them succeed financially. We?re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you?ll feel valued and inspired to contribute your unique skills and experience.?

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo?s more than 70 million global customers.

Work hours of this position are: CST Time Zone 8 AM to 5 PM, EST Time Zone hours are 9 AM to 6 PM,? For MST Time Zone hours are 7 AM to 4 PM.

This position resides with the Systems Management and Consulting (SMC) team within Wells Fargo Enterprise Information Technology which supports Wells Fargo credit card processing for third party provider First Data (FDR).? We consult and coordinate with our internal partners to successfully manage the FDR system activities for a wide variety of Wells Fargo credit card offerings.

SMC is seeking a qualified, highly-motivated and results-oriented individual for our senior Systems Support Analyst position. The ideal candidate should be a proven, flexible self-starter, able to function effectively in an environment that is fast-paced, data-and-process-driven, with set deadlines to meet.? They must possess skillful service orientation and attitude.

This position is responsible for all aspects of assigned First Data (FDR) applications / skill blocks which include:?
? Consulting with business partners on FDR system functionality and process improvement efforts;
?- Supporting Line-of-Business-specific FDR system development efforts, and coordinating / managing all associated activities?
?- Active participation in larger project teams within the different business lines supported including coordination/management of First Data Resources development requests specific to Wells Fargo??
? Consulting with business partners to clarify project-specific objectives, to identify and define project requirements, timelines and participation in discovery efforts for potential future projects??
? Partnering with business lines to provide technical direction in identifying, evaluating and developing systems and procedures that are efficient and meet the business requirements???
? Working with business partners to resolve system production issues, questions, assess business needs and provide recommendations including documenting work in various tracking applications, and meeting all associated deadlines

Broadly, this position provides technical systems support within a technology organization. Duties are varied and may include one or more of the following: provides support for highly complex technical issues and initiatives related to large-scale applications, systems, databases and/or other technical products and services related to / involving First Data; uses/creates diagnostic, simulation and other tools to maintain, troubleshoot and restore service or data to FDR systems; monitors FDR compliance with contract service level agreement criteria, identifies gaps in current technology process and recommends changes to assure SLAs can be supported; performs migrations from development to production, upgrades, installations and/or configurations; may evaluate or review queries to extract data, create standard databases, or perform limited programming to fine tune FDR systems supported; collaborates with FDR, if needed, to completes project sizing; updates/writes documentation and procedures and provides related training; troubleshoots network, hardware and software issues and coordinates resolution with users, vendors and internal service groups; writes/designs test scripts; creates change or issue logs; analyzes performance trends and recommends process improvements; assesses changes for risk to production systems and assures quality, security and compliance requirements are met for supported areas; updates, creates and tests the business continuation plan; may provide guidance to less experienced analysts.

At Wells Fargo, we want to satisfy our customers? financial needs and help them succeed financially. We?re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you?ll feel valued and inspired to contribute your unique skills and experience.
?
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Required Qualifications

--- 5+ years of systems support analysis experience
--- 2+ years of First Data Resources (FDR) experience
--- 1+ year of PAC2000 experience
--- 1+ year of PAC2000 Change Management experience
--- 2+ years of client relationship management experience
--- 1+ years of relationship management experience with business and technology partners

Desired Qualifications

--- 5+ years of credit card industry experience
--- Experience responding to customer questions and concerns with detailed information
--- Strong customer relationship management skills
--- Retail services operations experience
--- Experience identifying key issues, involve affected parties, design solutions, obtain buy-in, and communicate effectively through resolution
--- Knowledge and understanding of credit card processes and systems
--- Production support experience in a financial services company
--- Knowledge and understanding of business systems production issue resolution
--- Experience managing communications and documentation projects
--- Excellent verbal, written, and interpersonal communication skills
--- Ability to be proactive, innovative and creative in meeting customer and enterprise needs
--- Third party service provider risk experience
--- Strong knowledge of technology with emphasis on the following: development operations, Software Development Lifecycle (SDLC), (including quality assurance, problem and incident management, configuration management, application infrastructure services (e.g. middleware), platform management, information security architecture, IAM (identity and access management), enterprise architecture, cloud, third party hosted solutions, application risk assessments, information management, enterprise data, CRM services, and books and records)
--- Knowledge and understanding of technology production support: fast paced dynamic customer facing application which requires high availability

Other Desired Qualifications

Experience with TSYS credit card system
?

Job Expectations

--- Willingness to work on-site at stated location on the job opening
--- Flexibility to address incidents as needed 24 hours a day
--- Ability to work additional hours as needed

Street Address

NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
IA-West Des Moines: 7000 Vista Drive - West Des Moines, IA
AZ-Chandler: 2600 S Price Rd - Chandler, AZ
MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, Charlotte , Liaison - Credit Card and Consumer Lending / Third Party Processor, Other , Charlotte, North Carolina

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