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Support Desk Specialist IV

Company: Ionidea
Location: Charlotte
Posted on: February 16, 2020

Job Description:

These roles will assist with triaging issues that come in from our system users (internal employees). These roles will report to a QA manager and will review the issue that has been raised, confirm that it is actually an issue, and then retest issues once fixed by higher tier support. These roles will have slight engagement with users to provide status updates as well as testing results. Testing typically consists of confirming access, viewing report updates, etc. Typical description of employee - Provides first level support for all end-users via telephone, email or chat. Tests and documents software and systems issues. Writes concise, informative service tickets to pass along to higher tier support. Continually monitors and updates all tickets in a timely manner with latest statuses and updates the issues as they follow through to resolution. Requires experience using ticketing systems and writing technical support reports and documentation. Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks. Heavy use of Excel and Sharepoint. 5 years of experience. College degree required. - provided by Dice

Keywords: Ionidea, Charlotte , Support Desk Specialist IV, Other , Charlotte, North Carolina

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