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Senior Salesforce Administrator

Company: First American
Location: Charlotte
Posted on: January 17, 2020

Job Description:

Company Summary Join our Agency team! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company's continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For-- list for the fourth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.careers.firstam.comJob Summary We are seeking an experienced senior Salesforce administrator to work on cross-functional team to participate in the design, development, and support our business applications. You will ensure that solutions deployed have technical integrity, stability, and are scalable to a growing operation. You will collaborate with product managers, UX designers, architects, developers and other stakeholders on a regular basis to create and maintain our best of breed technology solutions.Essential FunctionsAdminister and support Salesforce.com, including but not limited to managing multiple user setup, profiles and roles; and customizing objects, fields, formulas, record types, page layouts and validationsCreate and maintain documentation on processes, policies, configuration and user guidesDevelop and implement a new Service Cloud environmentDevelop and create customized reports and dashboards for users at all levels of the organizationDevelop and maintain validation rules and custom work flowPerform intermediate QA testing for iterative development cycles across various Salesforce projectsPerform intermediate user testing including developing test plans, creating user test cases, and scheduling testersAudit and maintain data qualityDevelop and test new functionality and customization or enhancementsKeep up to date with new releases and improvements in Salesforce and AppExchangeSkills and Requirements3+ years of software design and administering Salesforce.com experienceLightning Experience usage and best practices (vs Classic)Experience developing with Lightning Web ComponentsKnowledgeable in Workflow automation with Workflows and Process BuilderStrong working knowledge of dynamic dashboards and report builderExperience working in Service Console and Salesforce CommunitiesUnderstanding of Salesforce governor limits and remediation plans including available product offerings in Salesforce AppExchangeRelease & environment management (i.e.: deployments).Experience integrating Salesforce.com with other business applicationsExperience with DevOps practices and supporting production softwareWorking knowledge of MuleSoft will be a plusKnowledge and Skills/Technology UsedAdvanced proficiency with Salesforce's declarative capabilities, including workflows/validation rules, data security features, and deployment of change setsKnowledge of Salesforce best practices related to release management and deploying changes from sandboxes to productionAbility to work with individual business units to understand their processes and translate their needs into actionable salesforce requirements for configuration/developmentStrong verbal and written communication skills and the ability to interact with individuals at all levels of the organizationConceptual understanding of relational databasesExperience working with Apex Data LoaderProcess-drivenAble to prioritize independentlyAttention to detailStrong interpersonal skillsSelf-motivated; self-starterAbility to manage multiple tasks and respond quickly to emergent problemsProficient in Microsoft Word, Excel and PowerPointRequired Certifications: Certified Salesforce Advanced AdministratorCertified Salesforce Platform App BuilderPreferred Certifications:Certified Salesforce Platform Developer ICommunity Cloud Certification Typical Education Bachelor's degree or equivalent combination of education and experience Typical Range of Experience4-7 years of proven experience with Service Cloud and Salesforce administration, implementation and process improvement4-7 years hands-on administrator experience with Salesforce, building applications using standard Salesforce customizations & automation featuresFirst American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers. - provided by Dice

Keywords: First American, Charlotte , Senior Salesforce Administrator, Other , Charlotte, North Carolina

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