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IT Support Specialist

Company: NESCO Resource
Location: Charlotte
Posted on: January 17, 2020

Job Description:

Look for candidates that have previous EXECUTIVE SUPPORT Experience ; In this position candidate will be working with and supporting VP's, C-Level Executives, etc. Potential to convert to FTE after 6 months BS DEGREE IS REQUIRED --- MUST BE A US CITIZEN Highly visible role - working with Executives ; Self Drive, able to manager your own time. Essentially you are a '1 MAN TEAM ' The Executive Services IT Support Specialist reports to the Global Executive Services Manager. The IT Support Specialist is principally responsible for delivering personalized IT support for designated executive(s) and their administrative assistant(s.) Responsibilities of Position: Ensure end-to-end operational support to Senior Executive(s) for PC hardware/software, remote desktop management, system management, various applications, mobile phone, audio/video conferencing, LAN/WAN, procurement, audit/inventory Manage contractors/vendors/providers, when applicable, and ensure end to end accountability in all areas including project management, service management, and ongoing proactive maintenance plans as it pertains to IT/AV systems Ability to quantify customer satisfaction and maintain the longevity of industry-leading support levels Stay up-to-date on new technologies and trends; deploy new technology and services to supported Executive(s) Knowledge and understanding of security and compliance required Success Factors: Experience interacting with Senior Executives and meeting/exceeding expectations set with those stakeholders Ability to communicate to all levels of the organization and ensure a clear, succinct message is conveyed Ability to work with a wide variety of technical & non-technical staff Self-motivated and able to work with little supervision or direction Strong leadership presence, interpersonal and communication skills (written and oral) Ability to work under pressure and prioritize work Strong bias for action and results orientation 24x7 availability Flexibility to travel - 10-15% Basic Qualifications: Bachelor's Degree in a related discipline such as IT or Technology Five years progressive experience in IT in lieu of Bachelor's degree Experience with Apple devices Windows 7/10 experience Basic networking skills required Extensive knowledge/experience with Office 365 platform Connected home product experience, including audio/visual systems (Universal Remotes, Sonos, etc.) Preferred Qualifications: A / Network certifications Previous project management experience Excellent Negotiation Skills: Ability to understand customer needs, negotiate complex issues and total value offerings to our customers

Keywords: NESCO Resource, Charlotte , IT Support Specialist, Other , Charlotte, North Carolina

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