Law Firm Operations Manager
Company: Truist Bank
Location: Charlotte
Posted on: April 1, 2026
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Job Description:
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accommodation. Send an email to Accessibility (accommodation
requests only; other inquiries won't receive a response). Regular
or Temporary: Regular Language Fluency: English (Required) Work
Shift: 1st shift (United States of America) Please review the
following job description: This position will have responsibility
for overseeing and managing the law firm management function of the
Legal Department as well as optimizing and enhancing related Legal
Department processes. This position will lead a team that
efficiently onboards law firms, ensures compliance with Truist
third-party risk requirements, negotiates law firm rates, manages
the panel of preferred legal providers and other approved law
firms, , manages other legal-related vendors, oversees conflicts of
interest processes, manages legal invoicing functions, builds and
leads firm management programs in areas of cost containment,
alternative fee arrangements, and law firm performance. The
position serves as the subject matter expert on Truist’s outside
counsel policies and procedures. The position serves as the point
of contact for law firms, possesses excellent communication
capabilities, and builds deep relationships with law firms and
within the Department. For this opportunity, Truist will not
sponsor an applicant for work visa status or employment
authorization, nor will we offer any immigration-related support
for this position (including, but not limited to H-1B, F-1 OPT, F-1
STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future
sponsorship for U.S. lawful permanent residence status.) Position
has in office expectations. ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.
Other duties may be performed, both major and minor, which are not
mentioned below. Specific activities may change from time to time.
1. Use critical thinking, creativity, and operational excellence to
implement or enhance processes and programs that relate to law
firms and legal-related vendors, including processes related to
management of third-party risk. 2. Drive strategy for Legal
Department policy and procedures for law firms and legal-related
vendor onboarding, including by working closely with Truist
Third-Party Risk Management Office and Operations teams. 3. Manage
law firm and legal-related vendor policy and procedure governance
by leading compliance efforts. 4. Serve as primary contact and
representative of the Legal Department with approved law firms. 5.
Build and execute processes and programs for law firm panel
management, conflicts of interests, legal fees processing, firm
performance, volume discounts, alternative fee arrangements, and
rate negotiations. 6. Develop strategies and processes to assess
operational risks within the law firm management program and assist
in overseeing mitigation efforts and management of issues to
resolution. 7. Draft outside counsel guidelines and related
policies/procedures. 8. Collaborate with Legal Department and
functional areas leaders across the enterprise to address needs for
legal counsel and onboard new law firms and legal-related vendors.
9. Stay abreast of industry trends related to law firm management
operations. 10. Support and lead ad-hoc projects related to law
firm management operations. QUALIFICATIONS Required Qualifications:
The requirements listed below are representative of the knowledge,
skill and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. 1. Bachelor’s degree or higher 2. Strong
technical understanding of legal operations 3. 5 or more years of
professional experience in operations at a company, preferably
within a legal department or law firm 5. Able to embrace change 6.
Demonstrated ability to effectively lead work teams and projects 7.
Strong analytical and research skills with attention to detail 8.
Superb verbal and written communication skills, including writing
and drafting skills 9. Ability to work within a large organization
and collaborate and partner with cross-functional teams 10. Ability
to interact effectively with people at all organizational levels of
the firm and build strong relationships with internal stakeholders
11. Executive presence and ability to serve as a primary contact
for Chief Legal Officer and Deputy General Counsels on areas of
responsibility 12. Ability to work independently, to successfully
build and sustain operational programs 13. Proficient in the use of
Microsoft Office Suite Preferred Qualifications: 1. JD or MBA 2.
Demonstrated organizational skills 3. Experience working in Legal
Operations at a law firm or large financial services company
General Description of Available Benefits for Eligible Employees of
Truist Financial Corporation: All regular teammates (not temporary
or contingent workers) working 20 hours or more per week are
eligible for benefits, though eligibility for specific benefits may
be determined by the division of Truist offering the position.
Truist offers medical, dental, vision, life insurance, disability,
accidental death and dismemberment, tax-preferred savings accounts,
and a 401k plan to teammates. Teammates also receive no less than
10 days of vacation (prorated based on date of hire and by
full-time or part-time status) during their first year of
employment, along with 10 sick days (also prorated), and paid
holidays. For more details on Truist’s generous benefit plans,
please visit our Benefits site . Depending on the position and
division, this job may also be eligible for Truist’s defined
benefit pension plan, restricted stock units, and/or a deferred
compensation plan. As you advance through the hiring process, you
will also learn more about the specific benefits available for any
non-temporary position for which you apply, based on full-time or
part-time status, position, and division of work. Truist is an
Equal Opportunity Employer that does not discriminate on the basis
of race, gender, color, religion, citizenship or national origin,
age, sexual orientation, gender identity, disability, veteran
status, or other classification protected by law. Truist is a Drug
Free Workplace. EEO is the Law E-Verify IER Right to Work
Keywords: Truist Bank, Charlotte , Law Firm Operations Manager, Legal , Charlotte, North Carolina
