ServiceNow - Technical Product Manager LSD (Legal Service Delivery) - Remote
Company: KPMG
Location: Charlotte
Posted on: January 26, 2023
Job Description:
Business Title: ServiceNow - Technical Product Manager LSD
(Legal Service Delivery) - RemoteRequisition Number: 95861 -
51Function: Business Support ServicesArea of Interest:State:
NCCity: CharlotteDescription:Known for being a great place to work
and build a career, KPMG provides audit, tax and advisory services
for organizations in today's most important industries. Our growth
is driven by delivering real results for our clients. It's also
enabled by our culture, which encourages individual development,
embraces an inclusive environment, rewards innovative excellence
and supports our communities. With qualities like those, it's no
wonder we're consistently ranked among the best companies to work
for by Fortune Magazine, Consulting Magazine, Working Mother
Magazine, Diversity Inc. and others. If you're as passionate about
your future as we are, join our team.KPMG is currently seeking a
Technical Product Manager to join our Digital Nexus organization.
This is a remote opportunity.Responsibilities:
- Work with business product owners to understand roadmaps,
business problems and maintain appropriate business engagement in
requirements gathering, writing and communication to throughout the
software development lifecycle as part of delivering to business
strategy
- Ensure successful implementation and operationalization of
ServiceNow solutions; ensuring the right governance and processes
are followed for compliance with best practices, enterprise
standards, business processes, business and functional
requirements; Help identify efficient and optimal technical
solutions to business problems, leveraging the ServiceNow platform,
its strategy, and other SaaS and on-prem integrations
- Understand the product design, configuration, setup and
deployment of ServiceNow solutions to provide necessary guidance
and ServiceNow technical support to the business services for such
products and solutions; Monitor, analyze, and report on product
enhancements and new capabilities over their entire software
development lifecycle, and manage success and evolution of the
product for the business product owner; Comprehend product
challenges and innovate solutions for achieving development
objectives with greater efficiency
- Partner closely with Enterprise Architect, ServiceNow Platform
Architect(s), ServiceNow Developers and ServiceNow company Product
Management teams to identify and document technical requirements
and emerging solutions ; Liaise with both internal Product teams
and product vendors, service providers or other external resources
as required; Liaise with both customer and Agile POD Teams to
ensure that the development is aligned with customer feedback
- Employ Agile techniques to keep the scope, time, and cost of
the development in check; Work closely with POD teams as a subject
matter expert who can answer questions raised by the
technical/developer community
- Work on company-defined aspects of the Products and meet
forecasted development goals; Coordinate the quality assurance and
development delivery processes; Define product lifecycle success
criteria for Delivery and AdoptionQualifications:
- Minimum five years of recent experience implementing ServiceNow
enterprise solutions with expertise in production deployments
working in an agile methodology environment
- Bachelor's degree from an accredited college/university or
equivalent experience
- Ability to deliver compelling and persuasive presentations; And
be able to effectively manage scope of projects and the expectation
of the project
- Ability to produce clear business requirements from
stakeholders, effectively prioritize requirements and make informed
project tradeoffs, and map business requirements to appropriate
functional/technical requirements
- Demonstrated strong organizational skills, troubleshooting and
knowledge of and experience with ServiceNow
- Strong verbal/written communication, with ability to
effectively interact with individuals at all levels of
responsibility and authority; Must be able to prioritize, delegate
and foster the development of high-performance teams to
lead/support an environment driven by customer service and
teamworkKPMG LLP (the U.S. member firm of KPMG International)
offers a comprehensive compensation and benefits package. KPMG is
an affirmative action-equal opportunity employer. KPMG complies
with all applicable federal, state and local laws regarding
recruitment and hiring. All qualified applicants are considered for
employment without regard to race, color, religion, age, sex,
sexual orientation, gender identity, national origin, citizenship
status, disability, protected veteran status, or any other category
protected by applicable federal, state or local laws. The attached
link (
https://assets.kpmg.com/content/dam/kpmg/us/pdf/2018/09/eeo.pdf)
contains further information regarding the firm's compliance with
federal, state and local recruitment and hiring laws. No phone
calls or agencies please.KPMG does not currently require partners
or employees to be fully vaccinated or test negative for COVID-19
in order to go to KPMG offices, client sites or KPMG events, except
when mandated by federal, state or local law. In some
circumstances, clients also may require proof of vaccination or
testing (e.g., to go to the client site). /GL: 4GF: 15310
Keywords: KPMG, Charlotte , ServiceNow - Technical Product Manager LSD (Legal Service Delivery) - Remote, Legal , Charlotte, North Carolina
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