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Legal Operations Processor

Company: Wells Fargo
Location: Charlotte
Posted on: January 26, 2023

Job Description:

About this role: Wells Fargo is seeking a Legal Operations Processor in the Legal Processing Summons and Subpoena's department as part of Consumer and Small Business Banking Operations. Learn more about the career areas and lines of business at . In this role you will:

  • Support various operational tasks relating to subpoenas, levies and other legal documents representing Wells Fargo
  • Seek ways to improve customer service experience and determine proper course of action based on customer needs
  • Perform moderately complex administrative, operational and customer support tasks
  • Negotiate with external customers to assure resolutions and deadlines are met
  • Provide training to less experienced Operational Legal Specialists
  • Receive direction from supervisor and escalate non-routine questions
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
  • Interact with internal customers
  • Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirement Compensation:
    • Starting rate $21.50 per hour Schedule:
      • Monday-Friday 8:30am-5:00pm EST
      • Frequent Opportunities for Overtime Training:
        • You will receive in-depth on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
        • Initial training will be for 12 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 12 weeks of training.
        • We're open from Monday - Friday, 7:30am-5:00pm (EST). Your regular work schedule will be based on business need and will occasionally include working at least one weekend day. Required Qualifications:
          • 2+ years of Legal Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications:
            • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
            • Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
            • Ability to identify potential operational issues and legal risks
            • Experience Banking industry experience
            • Experience Legal order processing experience
            • Ability to achieve high production and quality standards
            • Ability to read and interpret legal documents Job Expectations:
              • This position will be a Hybrid, you'll work every other week on site at: 1525 W W T Harris Blvd, CHARLOTTE, NC 28262. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Keywords: Wells Fargo, Charlotte , Legal Operations Processor, Legal , Charlotte, North Carolina

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