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Technical Business Analyst

Company: Jones Grove IT Recruiting
Location: Charlotte
Posted on: September 15, 2019

Job Description:

Technical Business Analyst Direct Hire Charlotte, NC Due to a promotion, the following position is open. GENERAL FUNCTION: Under the direction of the Software Delivery Manager the IT Business Analyst will work as part of the IS team to implement and support all business applications. You should have the following experience or working knowledge: 3+ years experience in coordinating problem resolution in an IT environment by engaging a variety of support teams. 3 years of experience supporting and/or configuring systems or SaaS applications. SQL - complex querying, inner / outer joins and some coding exposure. Experience providing technical expertise and support within a business unit. Ability to effectively write & refine technical user stories based on product features. Ability to create process flow and relationship diagrams. Web and digital project experience. Data mining for analysis of data; presented in reports and auditing tools a plus. Responsibilities: Responsible for gathering, documenting business requirements, and use cases. Responsible for resolving software issues through debugging, research and investigation. Responsible for troubleshooting and maintenance of core applications including managing data feeds and integrations. Coordinate issues with software vendors to identify application defects and implement application fixes and enhancements. Assist users of internal software applications by providing support for immediate issues. Provides technical assistance in identifying and developing procedures that meet business requirements. Prepare system and programming documentation for end users and other IT Staff members. Build test plans and conduct software testing prior to software implementation. Works with internal and external user groups to provide training, resolve questions, assess user needs, and recommend changes. Qualifications: BS/BA degree and/or equal work experience. At least 3 years technical support experience. Excellent analytical and creative problem-solving skills. Ability to adapt to changing business processes, technologies, and environments. Ability to collaborate and communicate effectively with teammates and management. Team player and maintains effective working relationships at all levels of the organization. Must be proactive and able to work with little or no supervision. Familiarity of .Net or similar languages. Familiarity of higher level programming languages such as C#, VB.NET, Java, etc. Familiarity of Web development. Familiarity with HTML and XML. Familiarity with Microsoft Office products such as Excel, Word, Outlook, and Visio. Expert in the MS Office suite (Outlook, Word, PowerPoint, Excel, etc.). About Jones Grove Jones Grove brings over 25 years of dedicated Information Technology recruiting to the marketplace and that has led us to place virtually every function within an IT organization. Located in Charlotte, NC, Jones Grove partners with companies ranging from startups to Fortune 100 s. Our clients are in top performing industries, including global manufacturing, consumer products, non-profit, retail, financial services and technology firms. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. - provided by Dice

Keywords: Jones Grove IT Recruiting, Charlotte , Technical Business Analyst, IT / Software / Systems , Charlotte, North Carolina

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