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Event Technology Coordinator

Location: Charlotte
Posted on: August 17, 2019

Job Description:

Company ProfileConferenceDirect is one of the worlds leading event management and hospitality services firms. We help clients save time and money by securing the best hotel accommodations, meeting space, conference venues, and hospitality services available at the most favorable terms possible. For more than 20 years, weve been passionate about achieving better results for our clients.Job SummaryThe position of Event Technology Coordinator is open within our Housing and Registration division located in Charlotte, NC.The ideal candidate is an energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image. This role reports directly to the Manager, Event Technology and will be responsible for overall account support of ConferenceDirect Mobile App accounts. This includes but is not limited to answering inquiries from both clients and their attendees via phone, email and fax. This position is responsible for the creation of reports and other administrative tasks on behalf of the ConferenceDirect account management and our clients as needed. This position will also complete administrative tasks for our clients accounts. Additional responsibilities above and beyond what is listed may also be required. The position entails considerable interaction with clients, team members, and other departments within ConferenceDirect.Job Responsibilities

  • Create simple to intermediate Mobile Apps utilizing ConferenceDirects mobile app technology
  • Advise clients as to mobile app best practices, processes and procedures to maximize their mobile app website
  • Participate in weekly client conference calls
  • Process inbound emails and respond to customer questions
  • Demonstrate effective questioning/listening skills when speaking with customers and third parties
  • Maximize productive time, manage work queues and ensure multiple calls are made when appropriate
  • Keep calls and emails on task and ensure efficient use of call handle time
  • Track project tasks and completions in Asana
  • Effectively manage mobile apps on behalf of the clients and their attendees
  • Establish relationships with clients
  • Manage email inboxes for both assigned and additional mobile app accounts
  • Think strategically about new and inventive ways of servicing our clients
  • Track all time in Harvest
  • Assist the Event Technology Team with pre-event set up
  • Assist with customer service on both assigned and additional mobile app accounts
  • Comply with all ConferenceDirect policies and procedures
  • Assist Event Technologists as necessary
  • Additional duties above and beyond what is listed in this documentDisclaimerThis job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.PM19.

    Required/Preferred Qualifications
    • BA/BS degree or practical relevant experience
    • Leadership, critical thinking and interpersonal communication skills
    • Basic HTML knowledge
    • Experience with Adobe Suite - PhotoShop, Illustrator, InDesign, Dreamweaver, Acrobat, etc.
    • Experience with WordPress Business
    • Organization skills with the ability to work in a fast paced environment
    • Problem solving skills with the ability to break down complex activities into attainable project tasks PI112780809

Keywords: CONFERENCE DIRECT LLC, Charlotte , Event Technology Coordinator, IT / Software / Systems , Charlotte, North Carolina

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