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Product Manager 4 - Mobile Product Owner

Company: Wells Fargo
Location: Charlotte
Posted on: April 19, 2019

Job Description:

Job DescriptionAt Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Wealth and Investment Management (WIM) businesses build enduring client relationships through sound, thoughtful, and objective advice. We help our clients by developing individualized plans for everything from retirement goals to business succession planning to family legacy intentions. Services include comprehensive planning and advice, investment management, brokerage, private banking, estate planning strategies, trust, insurance, and both individual and institutional retirement.The Product Owner position on the Mobile Client Experience team reports to the Director of Digital Core Client Experiences. The individual in this role will have a deep understanding of customer needs as it relates to financial and investment planning, robust analytical skills, strong communication skills, knowledge of the investment advice industry, and a strong desire to build compelling, customer facing digital financial planning products in an agile organization.This Product Manager 4 - Mobile Client Experience will be responsible for the following functions and activities:* Lead agile and cross-functional teams to design, develop, and launch client facing, holistic mobile-brokerage tools, as well as key enhancements to the core secure account experience which will help customers with their financial and retirement goals and deepen advisory relationships with the firm.* Act as the business lead for the Mobile Client Experience, bringing oversight to business requirements, customer experience, interaction design, content strategy, visual design, usability testing, and emotional design reviews. Partner with technology to ensure vision and requirements are met while adjusting to challenges as they arise.* Lead product ideation sessions and bring a customer-centric focus and understanding of user experience design in order to create innovative digital experience designs.* Lead an Agile team comprised of designers, developers, testers, and analysts to create a compelling user experience that helps our customers succeed financially.* Develop and maintain the overall strategy and roadmap (backlog) for Mobile Brokerage Team. Coordinate with partners in creation of competitive analysis, customer insights, and business priorities as input to roadmap development. Socialize and validate recommended strategy and phasing with management.* Partner with Accounts & Trading teams to implement financial planning solutions that can be leveraged by both the client and the financial advisor.* Ensure all products meet accessibility, compliance, legal, and risk requirements.* Define key performance indicators based on operational, financial, and corporate objectives. Monitor and leverage key performance indicators as input to your product roadmap and feature development.* Manage and enhance existing mobile application and mobile web pages for the WFA brokerage business.* Partner with Digital Programs team to initiate and launch your products through the digital financial advisor and phone channels.* Directly Manage 1-2 Business Analysts who will help implement your product vision.As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:* Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.* Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.Required Qualifications* 6+ years of product management experience, product development experience, or a combination of bothDesired Qualifications* Knowledge and understanding of web or online product management* Web design and development experience* Knowledge and understanding of financial planning applications* Experience in Customer Experience Roadmap principles* Experience assessing and meeting the needs of customers* Agile experience* Ability to develop partnerships and collaborate with other business and functional areas* Knowledge and understanding of web application: technology* Outstanding problem solving skills* Excellent verbal, written, and interpersonal communication skills* Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are importantOther Desired Qualifications* Licenses: Series 7, Series 63, and Series 28 preferredJob Expectations* Ability to travel up to 10% of the timeDisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.WEALTH INV MGMT/WIM PSI 0168626 WEALTH INV MGMT/WIM PSI

Keywords: Wells Fargo, Charlotte , Product Manager 4 - Mobile Product Owner, IT / Software / Systems , Charlotte, North Carolina

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