Senior Change Delivery Lead - Enterprise Resilience

Company: Truist Bank
Location: Charlotte
Posted on: April 3, 2026

Job Description:

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Position location is open to office locations within Truist's footprint. If located in a Truist hub city location, the work style will be: In Office (5 days/week). The role is responsible for designing and implementing collaboration strategies between the Enterprise Resilience Office, risk committees, and business units. It leads stakeholder engagement activities, prepares materials for executive audiences, and provides direction and oversight to advance the roadmap and its deliverables. Responsible for delivering multiple complex programs that support the overall strategic objectives of the business unit. Provides oversight and leadership to cross-functional teams to execute on concurrent projects of large size and ensures standard project protocols are met. This teammate possesses expert knowledge of the processes in the assigned portfolio and is a key contributor to line of business’ success. Essential Duties and Responsibilities Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Manages the intake, planning, business readiness, and execution of assigned initiatives. 2. Leads and influences cross functional teams to effectively deliver project objectives including a successful communication and training plan. 3. Oversees and/or prepares and maintains necessary project materials and artifacts. Ensures project documentation has appropriate level of traceability, tracking all impacts to completion and knowledge delivery to impacted audiences. 4. As appropriate, systematically review components of processes/programs to identify potential areas of improvement based on cost/benefit analysis, client impact and/or regulatory requirement. Identify and systematize best practices to reduce unneeded process variation and improve service quality and efficiency. 5. Establishes and maintains relationships with all stakeholders ensuring coordination across cross-functional teams and obtains leadership support and buy-in of delivery plan 6. Will serve as an individual contributor with ownership of multiple complex project portfolios and will have indirect leadership of junior level internal and external resources, directing their day-to-day project activities and reviewing their work including providing project-related performance reviews to their direct leader. May manage a team providing a cohesive, inclusive, team-oriented culture aligned with the Truist purpose, mission, and values Qualifications Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Bachelor’s degree in a business-related field, or equivalent education and related training 2. 10 years of experience in consulting, project management or process improvement related role. 3. Advanced understanding of project management framework and demonstrated ability to implement large scale initiatives and ability to bring clarity to ambiguous assignments. 4. Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies 5. Advanced understanding of process improvement methodologies (e.g., Six Sigma) 6. Experience with Waterfall and Agile project management methodologies 7. Sound working knowledge of holistic banking/investment platforms, products, services, operations, finance and systems 8. Strong organizational skills and attention to detail. 9. Strong communication skills, both written and verbal, with ability to influence others and facilitate difficult conversations with leadership 10. Demonstrated ability to analyze complex problems, devise solutions and make decisions under pressure. 11. Ability and willingness to learn and adapt as the needs of the job change 12. Demonstrated proficiency in computer applications, such as Microsoft Office software products 13. Ability to travel as needed, occasionally overnight Preferred Qualifications: 1. Five years of experience in the financial services industry or consulting 2. Project Management Professional (PMP) Certification 3. Process Improvement Professional (e.g. Six Sigma certification) 4. Advanced visual communications proficiency with presentation software (e.g. PowerPoint) General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work

Keywords: Truist Bank, Charlotte , Senior Change Delivery Lead - Enterprise Resilience, IT / Software / Systems , Charlotte, North Carolina