Service Delivery Consultant - Technical Analyst - End Of Life
Company: Bank of America
Location: Charlotte
Posted on: April 2, 2026
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Job Description:
Job Description: At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. We do this by driving Responsible Growth and
delivering for our clients, teammates, communities and shareholders
every day. Being a Great Place to Work is core to how we drive
Responsible Growth. This includes our commitment to being an
inclusive workplace, attracting and developing exceptional talent,
supporting our teammates’ physical, emotional, and financial
wellness, recognizing and rewarding performance, and how we make an
impact in the communities we serve. Bank of America is committed to
an in-office culture with specific requirements for office-based
attendance and which allows for an appropriate level of flexibility
for our teammates and businesses based on role-specific
considerations. At Bank of America, you can build a successful
career with opportunities to learn, grow, and make an impact. Join
us! Job Description: This job is responsible for leading cross
functional teams to manage infrastructure delivery, including
initiatives within Application Production Services and Engineering.
Key responsibilities include serving as a point of contact for
application teams and working with Technology stakeholders, Service
Providers, and the business to deliver the Infrastructure
Portfolio. Job expectations may include oversight and management of
programs, coordinating activities across functional teams,
remediating or escalating issues, and ensuring funding levels are
maintained for key technology strategies. The analyst should have
extensive knowledge of Excel and be able to create update scripts
in bulk and maintain data integrity. The technical analyst will
work closely with EOL Lead and Program to upload data into system
by deadlines on a weekly basis. Assist CIO teams with execution of
EOL software upgrades by submitting and tracking requests on their
behalf. Research weekly new EOL instances(large volume) and create
remediation instructions for CIOS team to execute upgrades
effectively. Perform weekly upload of all plans for centrally
remediated/core team/decommissioning records. Provide weekly views
of overall EOL portfolio to EOL Leads post bulk uploads. Provide
organizational performance reporting, monitoring of key metrics and
coordinate development, tracking and execution of remediation
action plans Responsibilities: Oversees infrastructure delivery
(scope, milestones, and capability) of the book of work and
executes and monitors the progress of initiatives/projects to
address roadblocks and issues proactively, including infrastructure
impacted book of work and Technology Infrastructure (TI) strategic
efforts Acts as a single point of contact for all technology
stakeholder needs including network, storage, server, and TI
supporting software and serves as a point of escalation for issues
and defining plans to resolve and communicate those problems
requiring further attention Reports on key metrics, prioritizes the
work across the portfolio, and monitors the overall health of the
portfolio Manages trusted relationships with the business and
technology leaders and prepares a detailed portfolio level plan to
agree on deliverables, including service levels and milestones
Manages yearly and monthly initiative funding budget and
allocations, providing financial transparency for Technology Cost
of Application (TCOA) chargebacks, capital forecasting, initiative
finances, and stale application volumes Communicates Core
Technology Infrastructure (CTI) strategies, services, and products
to technology stakeholders, advocates for top priorities within
CTI, and influences change effectively through strong partnerships
Leads fellowship Communities of Practice (CPO) in the organization
and across other delivery teams Required Qualifications: Ability to
communicate effectively at different levels within the
organization. Previous success working in a dynamic environment
with the ability to adapt to changing priorities.
Self-starter/self-directed, organized and detail oriented Strong
technical acumen and analytical skills Excellent client interfacing
skills Candidate must be proven as a confident and creative
problem-solver who can drive interaction with resources as well as
working independently to research and resolve issues. Desired
Qualifications: Experience with tools such as NPT Central, EARC,
JIRA, SharePoint, Tableau, knowledge sharing and documentation of
requirements, and issue tracking Tracking and Reporting End of Life
products Extensive Knowledge of Excel, Macro creating Skills:
Collaboration Influence Project Management Result Orientation
Stakeholder Management Analytical Thinking Business Acumen
Financial Management Innovative Thinking Risk Management
Adaptability DevOps Practices Solution Delivery Process Solution
Design Technical Strategy Development Shift: 1st shift (United
States of America) Hours Per Week: 40 Pay Transparency details US -
NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130) Pay
and benefits information Pay range $91,000.00 - $152,400.00
annualized salary, offers to be determined based on experience,
education and skill set. Discretionary incentive eligible This role
is eligible to participate in the annual discretionary plan.
Employees are eligible for an annual discretionary award based on
their overall individual performance results and behaviors, the
performance and contributions of their line of business and/or
group; and the overall success of the Company. Benefits This role
is currently benefits eligible. We provide industry-leading
benefits, access to paid time off, resources and support to our
employees so they can make a genuine impact and contribute to the
sustainable growth of our business and the communities we
serve.
Keywords: Bank of America, Charlotte , Service Delivery Consultant - Technical Analyst - End Of Life, IT / Software / Systems , Charlotte, North Carolina
