Enterprise Program Office - Change Delivery Manager
Company: Truist Bank
Location: Charlotte
Posted on: April 1, 2026
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Job Description:
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accommodation. Send an email to Accessibility (accommodation
requests only; other inquiries won't receive a response). Regular
or Temporary: Regular Language Fluency: English (Required) Work
Shift: 1st shift (United States of America) Please review the
following job description: Responsible for delivering complex
programs that support the overall enterprise strategic goals.
Provides oversight and program management leadership to
cross-functional teams to execute on concurrent programs of large
size and ensures standard project protocols are met. This teammate
possesses expert knowledge of complex program management process
and is skilled at managing complex programs which require
considerable resources with high levels of stakeholder integration.
Plans and deliveries on program activities, that often include a
portfolio of concurrent projects, in accordance with the Enterprise
Program Office strategy and methodologies. This teammate has prior
experience leading programs that have introduced a significant
level of change across one or more lines of business, divisions,
and/or companies often via a multi-year program roadmap and
schedule. The Enterprise Program Office - Change Delivery Manager
will plan and manage programs with a focus on meeting customer
needs and satisfaction by managing program commitments and
resolving ambiguity and issues, including communications with
sponsors, stakeholders, and management (including senior leaders
and executives). Interfaces with all areas affected by the program
including end users, business stakeholders, support functions,
technology teams, and vendors. Ensures adherence to quality
standards and established policies and processes while managing the
end-to-end project lifecycle of activities from scope definition to
overall integrated plan development and execution, and deployment
readiness activities inclusive of client and teammate needs.
Maintains awareness and management responsibility for collective
program activities, that may be occurring across multiple
simultaneous projects and works with teams to manage activities to
ensure progress against overall program scope, schedule and budget.
Change Delivery Manager may lead a broad project team consisting of
multiple project managers and project analysts. This position is 5
days in office. Following is a summary of the essential functions
for this job. Other duties may be performed, both major and minor,
which are not mentioned below. Specific activities may change from
time to time. Manages the intake, planning, business readiness, and
execution of assigned program level initiatives. Leads and
influences cross functional teams to effectively deliver program
objectives including a successful communication and training plan.
Provides leadership in managing high-risk projects by facilitating
project charter, vision/objectives, financials, scope, metrics,
quality, schedule, resourcing, vendor management, dependencies,
risks, status reporting, stakeholder engagement, business
readiness/organizational change management, value realization
necessary to deliver specified requirements, objectives and value.
Manage programs (and sub-projects) throughout the project
lifecycle. Able to drive cross functional stakeholders’
collaboration to resolve open items related to unclear, ambiguous,
general requirements and questions that may impact overall program
scope, schedule or budget. Evaluate progress and quality, manage
issue resolution process and take corrective action, as necessary.
Present program summaries to executive/senior leadership regarding
program status, critical path activities, risk management routines
and overall readiness status. Able to provide updates and answer
leadership questions in the context of alignment to strategic
business objectives and benefits planned for teammates and clients.
Oversees and/or prepares and maintains necessary project materials
and artifacts. Ensures project documentation has appropriate level
of traceability, tracking all impacts to completion and knowledge
delivery to impacted audiences. Establishes and maintains
relationships with all stakeholders ensuring coordination across
cross-functional teams and obtains leadership support and buy-in of
delivery plan May manage a team providing a cohesive, inclusive,
team-oriented culture aligned with the Truist purpose, mission, and
values. As appropriate, systematically review components of
processes/programs to identify potential areas of improvement based
on cost/benefit analysis, client impact and/or regulatory
requirement. Identify and systematize best practices to reduce
unneeded process variation and improve service quality and
efficiency. Provide direct leadership to teams of internal and
external resources to ensure their ability to effectively deliver
appropriate project management, business analysis, business
readiness, and client and teammate communications. Engage with
various partners, including Risk partners, to ensure project
review, oversight, and mitigation plans are in accordance with
enterprise standards. Required Qualifications: The requirements
listed below are representative of the knowledge, skill and/or
ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Bachelor’s degree in a business-related field, or equivalent
education and related training 12 years of experience in full-time
consulting, project management or process improvement related
roles. Advanced understanding of large-scale transformation program
management framework and demonstrated ability to implement large
scale initiatives and ability to bring clarity to ambiguous
assignments. Demonstrated superior understanding of business and
technology organization, resources, priorities, needs and policies
Advanced understanding of process improvement methodologies (e.g.,
Six Sigma) Experience with Waterfall and Agile project management
methodologies Sound working knowledge of holistic
banking/investment platforms, products, services, operations,
finance and systems Strong organizational skills and attention to
detail. Strong communication skills, both written and verbal, with
ability to influence others and facilitate difficult conversations
with leadership Demonstrated ability to analyze complex problems,
devise solutions and make decisions under pressure. Ability and
willingness to learn and adapt as the needs of the job change
Demonstrated proficiency in computer applications, such as
Microsoft Office software products Ability to travel as needed,
occasionally overnight Preferred Qualifications: Advanced degree in
a relevant field of work (e.g., MBA) Project Management
Professional (PMP) Certification Process Improvement Professional
(e.g. Six Sigma certification) General Description of Available
Benefits for Eligible Employees of Truist Financial Corporation:
All regular teammates (not temporary or contingent workers) working
20 hours or more per week are eligible for benefits, though
eligibility for specific benefits may be determined by the division
of Truist offering the position. Truist offers medical, dental,
vision, life insurance, disability, accidental death and
dismemberment, tax-preferred savings accounts, and a 401k plan to
teammates. Teammates also receive no less than 10 days of vacation
(prorated based on date of hire and by full-time or part-time
status) during their first year of employment, along with 10 sick
days (also prorated), and paid holidays. For more details on
Truist’s generous benefit plans, please visit our Benefits site .
Depending on the position and division, this job may also be
eligible for Truist’s defined benefit pension plan, restricted
stock units, and/or a deferred compensation plan. As you advance
through the hiring process, you will also learn more about the
specific benefits available for any non-temporary position for
which you apply, based on full-time or part-time status, position,
and division of work. Truist is an Equal Opportunity Employer that
does not discriminate on the basis of race, gender, color,
religion, citizenship or national origin, age, sexual orientation,
gender identity, disability, veteran status, or other
classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law E-Verify IER Right to Work
Keywords: Truist Bank, Charlotte , Enterprise Program Office - Change Delivery Manager, IT / Software / Systems , Charlotte, North Carolina
