Commercial Card Strategic Product Manager
Company: First Horizon
Location: Charlotte
Posted on: March 30, 2026
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Job Description:
Schedule Monday through Friday, 9:00am to 5:00PM SUMMARY The
Commercial Card Strategic Project Manager manages strategic
initiatives and projects related to the overall success of the
Commercial Card team. ESSENTIAL DUTIES AND RESPONSIBILITIES ·
Partner with Commercial Card Director, Product Manager and Client
Experience Manager and for special projects · Manage infrastructure
improvements and workflow efficiencies · Lead projects, mentor and
coach teams for new functionality, releases and testing related to
new Commercial Card initiatives · Support initiatives to assess and
improve the client experience with responsibilities including
customer journey mapping, pain point identification and overall
operational process improvement · Represent Commercial Card in the
broader departmental or enterprise projects and initiatives ·
Establish a partnership and rapport with Commercial Card vendors to
develop and test new enhancements and product functionality · Build
and maintain process and procedures related to implementations and
support to ensure a quality onboarding experience, appropriate
controls and oversight · Maintain a high-level understanding and
possess the ability to navigate across the bank’s internal and
customer facing systems · Partner with TM Sales, TM Risk
Management, Credit and others FH departments to document workflow,
define/re-engineer the service delivery process with a focus on
simplicity and ease of doing business; establish key SLAs and
metrics to measure success · Evaluate/enhance/maintain client
implementation and support documentation; create workflow tools to
improve and automate the implementation process · Possess and
demonstrate a high level of professionalism and communicate in a
clear, and concise manner · Other duties as assigned SUPERVISORY
RESPONSIBILITIES · None QUALIFICATIONS To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skills, and/or abilities required.
· Bachelor’s degree in Business, Finance, Economics, Accounting, or
related field · 5 years of Commercial Card experience required. ·
Previous product management, implementation or project management
experience required · Strong problem solving through ability to
analyze qualitative, operational & financial data · Strong
interpersonal, influencing and relationship building skills; must
demonstrate the ability to work cross functionally with a variety
of different personality types · Ability to concisely and
effectively communicate with management · High degree of
adaptability & intellectual curiosity · Thorough knowledge of
Commercial Card, treasury management products, functions, support
systems and related policies, procedures and regulatory issues ·
Demonstrate initiative and innovation to resolve issues rapidly,
able to influence others and committed to make changes as necessary
· Excellent written and verbal communication skills a must;
candidate should be able to manage internal and external
relationships effectively with the ability to articulate complex
solutions to all stakeholders · Strong planning, project
organization skills and attention to detail COMPUTER AND OFFICE
EQUIPMENT SKILLS Microsoft Office Suite CERTIFICATES, LICENSES,
REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc) Certified
Purchasing Card Professional (CPCP), Certified Cash Manager (CCM)
or Certified Treasury Professional (CTP) or Project Management
Professional (PMP) preferred About Us First Horizon Corporation is
a leading regional financial services company, dedicated to helping
our clients, communities and associates unlock their full potential
with capital and counsel. Headquartered in Memphis, TN, the banking
subsidiary First Horizon Bank operates in 12 states across the
southern U.S. The Company and its subsidiaries offer commercial,
private banking, consumer, small business, wealth and trust
management, retail brokerage, capital markets, fixed income, and
mortgage banking services. First Horizon has been recognized as one
of the nations best employers by Fortune and Forbes magazines and a
Top 10 Most Reputable U.S. Bank. Benefit Highlights • Medical with
wellness incentives, dental, and vision • HSA with company match •
Maternity and parental leave • Tuition reimbursement • Mentor
program • 401(k) with 6% match • More
FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Keywords: First Horizon, Charlotte , Commercial Card Strategic Product Manager, IT / Software / Systems , Charlotte, North Carolina
