Customer Support Representative
Company: BHS Corrugated & Robotics
Location: Charlotte
Posted on: February 18, 2026
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Job Description:
Job Description Job Description BHS Corrugated North America is
seeking a Customer Support Representative to act as the primary
point of contact for customer inquiries and escalations. This is a
mid-level role requiring ownership, strong judgment, and the
ability to manage complex situations independently from intake
through resolution. This role is not entry level . You’ll be
trusted to coordinate across teams, communicate confidently with
customers, and keep issues moving—especially when pressure is high.
What You’ll Do Own customer cases from first contact through final
resolution Serve as the primary contact for high-priority or
time-sensitive issues Communicate clearly during investigations,
downtime events, and escalations Triage and prioritize issues based
on urgency and production impact Lead first-level escalations and
coordinate with service, parts, and technical teams Maintain
accurate, detailed case documentation within CRM/ERP systems
Identify recurring issues and share trends to support continuous
improvement Who This Role Is For Someone with tough skin who stays
professional and calm with frustrated customers A self-sufficient
coordinator who doesn’t need constant direction A fast learner who
can pick up systems, processes, and terminology quickly Someone
comfortable working in CRMs and owning accurate, detailed records A
communicator who can set expectations and keep people aligned
Qualifications 3 years of customer service, coordination, or
support experience Manufacturing, industrial, logistics, or
technical environment preferred Experience owning cases or tickets
end-to-end Familiarity with CRM/ERP tools (Dynamics, SAP,
Salesforce, or similar) Corrugated industry experience and
bilingual skills are a plus Ability to participate in up to 25%
on-call rotation Salary - $55-65k Apply Now! If you’re an
experienced customer support professional who takes ownership,
handles pressure well, and keeps complex issues moving, we’d like
to hear from you. Powered by JazzHR w6RYrmcZGP
Keywords: BHS Corrugated & Robotics, Charlotte , Customer Support Representative, IT / Software / Systems , Charlotte, North Carolina
