IT Delivery Coordinator/Project Coordinator

Company: SMBC Group
Location: Charlotte
Posted on: January 5, 2026

Job Description:

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges. In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd. The anticipated salary range for this role is between $73,000.00 and $93,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees. Role Description The IT Delivery Coordinator helps ensure IT service initiatives are executed successfully. Working with internal teams and business partners, this role coordinates solutions that improve the end user experience and supports planning, scheduling, and tracking of delivery efforts. The IT Delivery Coordinator will also support Service delivery reporting and operational coordination across desktop support while driving greater visibility and structure for both day-to-day support activity and critical support initiatives. This role plays helps drive stronger operational visibility, consistency and execution across support services. Role Objectives • Ensure consistency and accuracy of service delivery data across incidents, requests, walk-up activity, project tasks, and device asset records; maintain standard classification practices to improve reporting reliability • Produce recurring operational reports and trend analysis, including support volume, workload distribution, and support quality, using documentation completeness, trends, escalation tracking, and knowledge use analysis • Identify and address knowledge gaps by analyzing ticket trends and user feedback • Create executive dashboards to support service planning, staffing, and service improvement initiatives • Coordinate and track desktop-related initiatives such as office moves, site expansions, desk relocations, conference room technology builds, device refresh cycles, and workspace setups • Maintain structured service tracking, including task lists, timelines, dependencies, risks, and issue logs • Partner closely with channel partner teams to align implementation schedules, dependencies, and execution timelines • Support end-to-end coordination of IT service delivery tasks, ensuring timelines are met and deliverables are tracked • Assist in managing day-to-day operations related to desktop, mobile, and workplace technologies • Contribute to documentation of service processes, delivery plans, and reports that support continuous improvement Qualifications and Skills • 3-6 years’ experience across IT operation analytics and reporting, IT Project Coordination and Business Analysis in an IT or Enterprise environment • Demonstrated ability to analyze operational data to identify trends, gaps and improvement opportunities • Proven experience supporting project coordination for office build out initiatives • Demonstrated experience performing data analysis, reporting and trend analysis within ServiceNow or similar ITSM platform • Familiarity with asset management, vendor coordination or process improvement • Bachelor’s degree in information technology, Information Systems or relevant experience Preferred Qualifications and Skills • 1-2 Years experience in a leadership role Additional Requirements SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required. SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law.

Keywords: SMBC Group, Charlotte , IT Delivery Coordinator/Project Coordinator, IT / Software / Systems , Charlotte, North Carolina