Digital Payments Product Manager

Company: First Horizon
Location: Charlotte
Posted on: December 2, 2025

Job Description:

First Horizon Bank is seeking a Digital Payments Product Manager within consumer and small business payments. This role will be a part of the team driving the transformation of our digital payment product suite and will help deliver innovative payment solutions that meet the evolving needs of our customers. Successful candidates will be customer-obsessed, with a passion for delivering transformative digital payment experiences in a large organization. The Digital Payments Product Manager will support money movement capabilities across retail and small business banking customers that may include transfers, P2P, bill pay, remote deposit, wires and digital wallets. This individual will have a strong understanding of agile business practices and technology trends to help drive the future of digital payments. Candidates will bring their direct experience in leading agile teams, drafting requirements and partnering with cross functional teams to deliver digital payment capabilities. Key Responsibilities • Lead an agile team focused on delivering digital payment capabilities and future enhancements using strong agile methodologies • Execute on product roadmap aligned with business goals • Support product outcomes and drive towards the target-state vision, create exceptional digital payment experiences and products with measurable business outcomes and customer benefits • Partner well with cross-functional teams to deliver on digital roadmap • Champion customer needs, using data and insights to drive product strategy • Support OKRs, KPIs and KRIs to achieve goals, measure performance and manage risk • Leverage data and voice of customer to inform decision-making and product enhancements • Ensure product compliance with regulatory standards and manage risks effectively • Represent the digital organization by leading and demonstrating the role of strong product management Qualifications • 7 years of payments product management experience within banking, fintech, or financial services • Adept in Agile methodologies and product development lifecycles • Excellent written and verbal communication skills at all levels • Experience with vendor/provider ecosystem • Knowledge and understanding of regulatory compliance requirements with experience working in a regulated industry, financial services preferred • Analytic experience to evaluate business opportunities through a data driven approach • Ability to thrive in a matrixed organization working with multiple internal teams • Strong customer focus and ability to translate insights into product vision About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nations best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com. Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Keywords: First Horizon, Charlotte , Digital Payments Product Manager, IT / Software / Systems , Charlotte, North Carolina