Software Asset Management Analyst

Company: SMBC Group
Location: Charlotte
Posted on: December 1, 2025

Job Description:

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges. In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd. The anticipated salary range for this role is between $153,000.00 and $196,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees. Role Description The Software Asset Management (SAM) VP is a key individual contributor responsible for ensuring enterprise-wide software license compliance and optimizing software asset utilization. This role involves conducting in-depth analyses of software usage and contractual entitlements, producing Effective License Position (ELP) reports using ServiceNow SAM Pro, and driving remediation efforts to maintain compliance. The SAM VP will also serve as a strategic liaison between internal Software Owners and the IT Asset Management (ITAM) team, supporting software lifecycle activities including contract renewals, end-of-life (EOL) identification, and associated remediation planning. Success in this role requires strong analytical skills, attention to detail, and the ability to collaborate across technical and business teams to ensure software assets are managed efficiently and in alignment with organizational goals. Role Objectives License Compliance & Reporting o Establish Effective License Position (ELP) by comparing entitlements with software usage data for in-scope publishers. o Analyze reconciliation reports to identify and address non-compliant software installations. o Manage remediation activities for non-compliant software to ensure ongoing compliance. o Collect and report on the effectiveness of SAM processes and identify opportunities for improvement. ServiceNow SAM Pro Configuration & Management o Configure and maintain ServiceNow SAM Pro, including software models, DMAP updates, and creation of custom license metrics. o Capture usage screenshots and configure custom metrics to support accurate license tracking. o Onboard new software purchase entitlements into ServiceNow SAM Pro. Software Catalog & Request Management o Perform Software Catalog Management by maintaining accurate software model data for authorized software. o Process new software requests, determining if existing entitlements can be allocated before initiating procurement. o Update software model lifecycle data to reflect status (e.g., active, end-of-life). Software Usage & Optimization o Analyze software usage reports to identify underutilized applications. o Establish removal rules for infrequently used software to optimize license usage and reduce costs. Contract & Lifecycle Management o Manage software contract renewals within ServiceNow, ensuring timely and accurate updates. o Support end-of-life identification and remediation planning for software assets. o Partner with Software Owners and ITAM stakeholders to align software lifecycle activities with business needs. Process Improvement o Identify and document requirements to enhance SAM processes and workflows. o Contribute to continuous improvement initiatives across software asset management practices. Qualifications and Skills • Bachelor’s degree in Information Technology, Business Administration, or a related field (or equivalent experience). • 7 years of experience in Software Asset Management or IT Asset Management. • Proven experience managing vendor relationships and working with major software publishers such as Microsoft, IBM, Oracle, OpenText, SAP, VMware, Citrix, Red Hat, and Adobe. • Strong understanding of the software lifecycle from licensing and procurement to deployment and decommissioning • In-depth knowledge of software license entitlements, EULAs, and use rights for complex agreements • Demonstrated ability to develop strategies for rationalizing and optimizing license entitlements across the enterprise • Deep understanding of ServiceNow SAM Pro, including configuration and reporting. • Excellent analytical, problem-solving, and communication skills. • Self-motivated with a willingness to learn and grow in a structured environment. • Professional certifications such as CSAM, CITAM, CHAMP, or CAMSE are a plus. Preferred Qualifications • Knowledge of banking industry and / or applicable laws and regulatory requirements related to IT Asset Management • Experience with Software Asset Management tools, preferably ServiceNow SAM PRO • Experience with ServiceNow platform (Service Request, Contract and SAM functions) • FinOps Certification • Exposure to leveraging AI capabilities within the Software Asset Management framework Additional Requirements SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required. SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law.

Keywords: SMBC Group, Charlotte , Software Asset Management Analyst, IT / Software / Systems , Charlotte, North Carolina