Program Test Analyst I

Company: USAA
Location: Charlotte
Posted on: December 1, 2025

Job Description:

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the 1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Program Test Analyst I, you will be responsible for executing software testing for USAA's programs and/or systems that support product performance and business operations. Plans, develops and executes tests for release cycles. Reports defects during the testing, troubleshooting and analysis cycle that will result in quality testing. Works in collaboration with internal and external partners to deliver timely feedback and ensure quality product and systems’ performance. May perform regression testing and/or compliance review testing of processes affected by system improvements and Program Releases. Ensures all activities are performed in compliance with applicable laws, regulations, policies and procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Collaborates with business subject matter experts to ensure maintenance and accuracy of updated business procedures within the project management environment. Develops robust test scenarios from a business end-user perspective to ensure updated, innovative and quality systems that are within compliance regulations. Executes tests and troubleshoots issues to identify the root cause of the resulting problem. Triages and reports system defects identified in the testing plan to appropriate stakeholders in IT. Maintains leadership informed on testing status. Provides an objective review of testing activities and results. Makes applicable recommendations to deliver a superior product. Serves in an advisory capacity to internal staff and resolves escalated issues as they arise. Sets expectations on testing activities and adheres to timelines related to testing. Serves as a resource to less experienced team members. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of relevant business applications and business support experience, to include software or quality assurance testing experience, within a financial services organization. Working experience in User Acceptance Testing (UAT) methodologies within agile projects. Ability to communicate and effectively write testing rules, standards and scripts. Working knowledge of Software Development Life Cycle (SDLC), and project system of record applications. Working knowledge of Banking products and services. Foundational knowledge of U.S. banking laws and regulations. What sets you apart: Experience working with Jira and qTest or a similar test execution tool. Experience working with Selenium and TestIM or a similar automation tool Expert knowledge of Agile frameworks such as SAFe (certifications such as SAFe PO/PM preferred but not required). Strong thought leadership with demonstrated ability to set strategy and translate into execution US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $85,040 - $153,080 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: USAA, Charlotte , Program Test Analyst I, IT / Software / Systems , Charlotte, North Carolina