Active Directory / Exchange Engineer -

Location: Huntersville
Posted on: April 23, 2024

Job Description:

Active Directory / Exchange Specialist

Choice of Locations: Charlotte-NC ? 28078

Or, Irving-TX-75050

Rate: $45.00/hourly on W2

Duration: 1 year

Seeking for people that have familiar with engineering the infrastructure for Active Directory (AD), Exchange & VMWare. Also, that they have a Networking background or an understanding of it.

Deployments in AD required, not administration, Being descriptive about the deployments to show steps and recommendations they had for resolution what they did to solve the crisis.

Day-to-day activities

The primary responsibility of this role is to represent, communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in the products.

Solve highly complex problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional security technologies. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.

? Responsible for managing relationships with customers and partners including thoroughly documenting case work and driving the quickest resolution possible to the customer?s issues.

? Develop specialized low level expertise in complex MS technologies. Mentor others and share information to help improve overall knowledge of group or organization.

? Mentor front line support organizations, providing mentor and escalation support for complex technical and political issues.

? Actively participate in triage meetings to share knowledge with other engineers in order to resolve customer solutions efficiently. Shares best practices with team members.

? Act as technical resource for broad and complex issues, and assist Account manager teams in a technical capacity as needed. Report software bugs and customer suggestions as needed.

TOP required skills that candidates must have.

? The ideal candidate will have a four year degree or 5+ years related work experience.

? Candidates must also have strong customer service, accurate and logical problem solving, and communication skills (written and spoken English), and the ability and desire to excel in a team environment.

TOP 3 technical & soft skills

For Directory Services (Active Directory)

? Windows Server and Client Support Skills ----Active Directory Deployment/Configuration/Troubleshooting skills

? Customer Service

? Ability to ramp quickly

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Charlotte , Active Directory / Exchange Engineer -, IT / Software / Systems , Huntersville, North Carolina