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Field Service Technician - National Travel Role

Company: Select Machining Technologies
Location: Charlotte
Posted on: February 9, 2024

Job Description:

Requisition ID#: 637A

We are looking for a CNC Field Service Technician to join our team!

Select Machining Technologies - (A DIVISION OF MORRIS GROUP, INC.)

Select Machining Technologies represents globally recognized brands of CNC machine tools. We supply the most advanced metal cutting technology and integrated solutions to U.S. manufacturers of precision machined parts.


Traveling throughout the United States, the Field Service Technician is responsible for the installation and repair of CNC machine tools, controls and other related machine tool components. Working independently, the ideal candidate will focus on the highest level of customer satisfaction.

  • Travel nationally to customer sites to install, troubleshoot and repair machine tool equipment and controls.
  • Promote and perform preventative maintenance on customer machine tool equipment.
  • Detect and resolve issues with electrical and mechanical components.
  • Utilize machine tool technical documents, internal and vendor resources to research machine issues.
  • Effectively communicate machine issues and status of install/machine repair to customer.
  • Complete proper documentation (Service/Install report) and submit to Service Management and customer.
  • Fulfill customer commitments to ensure complete customer satisfaction.
  • Develop and maintain relationships with our machine tool suppliers and other third-party vendors.
  • Take ownership of customer machine tool issues and coordinate with appropriate departments to successfully resolve the issue.

    Required Qualifications:
    • Ability to travel up to 75-100% of the work week; overnight travel required. Some international travel for training at machine builders facilities.
    • High School Diploma/GED from a technical school is required.
    • Minimum 3 to 5 years of experience working with CNC controls and/or applicable experience.
    • Control experience with Heidenhain, Siemens, Fanuc preferred, but not required.
    • Problem solving skills and attention to detail with technical aptitude is required.
    • Ability to read and understand electrical, pneumatic and hydraulic drawings/schematics.
    • Strong verbal and written communication skills.
    • Basic skills in software associated with Microsoft other related business programs.
    • A valid driver's license is required.

      Mental and physical requirements:

      The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      • Must be highly mobile, able to access all areas of the premises.
      • Ability to concentrate and remain focused while handling multiple tasks, responsibilities and projects.
      • Must be able to perform bending, twisting, stooping, reaching and lifting of moderate to heavy weight material up to 100 lbs. with assistance from equipment or other employees.
      • Frequently required to use hands to finger, and reach with hands and arms.
      • Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
      • Ability to keep his/her composure with the public and co-workers in everyday, stressful situations.


        We offer Premier Benefits including Medical, Dental, Vision, LTD, STD, Life, AD&D, 401K Retirement, Charitable Contribution, Tuition Reimbursement, a competitive Paid Time-off Package for Work/Life Balance, Employee Recognition Events, and MORE!

        Morris Group, Inc., including all operating subsidiaries, is an EO Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.

        Charlotte, NC

        Locations Charlotte, North Carolina

Keywords: Select Machining Technologies, Charlotte , Field Service Technician - National Travel Role, IT / Software / Systems , Charlotte, North Carolina

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